Shruti Verma
Surrey,Canada
Summary
Detail-oriented administrative professional with 3+ years of experience coordinating schedules, managing documentation, and supporting operations in fast-paced healthcare and corporate environments. Proven ability to handle high-volume scheduling, maintain accurate records, and communicate effectively with clients, staff, and external partners. Skilled at balancing competing priorities, resolving scheduling conflicts, and ensuring compliance with organizational policies. Known for discretion with confidential information and a calm, solution-focused approach under pressure.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Cargill
Surrey
02.2025 - 02.2026
- Managed complex calendars for multiple leaders, coordinating appointments, prioritizing requests, and resolving scheduling daily. which led to offices efficiency.
- Prepared briefing materials, agendas, and background documentation in advance of meetings to support efficient decision-making.
- Handled high volumes of calls, emails, and visitor inquiries, relaying information accurately and professionally.
- Tracked vendor budgets, purchase orders, and invoices; processed cheque payments and maintained organized financial records for auditing.
- Assisted with project management tasks including tracking timelines, deliverables, and communicating status updates to stakeholders.
- Procured supplies and equipment, ensuring timely order placement and delivery for team operations.
Office Administrator
Crystal Vision & Better Hearing
Abbotsford
09.2023 - 12.2024
- Coordinated and maintained scheduling for doctors, ownership, and external partners across multiple changing calendars.
- Served as key liaison between healthcare providers, suppliers, laboratories, and internal teams to ensure smooth communication and timely service delivery.
- Managed client intake information, relayed service details, and informed clients of scheduled appointments and any changes.
- Resolved insurance claim issues by coordinating with insurance companies, improving customer satisfaction and reducing delays.
- Maintained confidential business and client records with discretion; supported internal audits through organized documentation.
- Handled urgent scheduling conflicts and operational issues in a high-volume, fast-paced environment.
Receptionist
Nissan
Abbotsford
06.2022 - 02.2023
- Streamlined front-office operations for sales, finance, and HR departments, improving appointment scheduling accuracy and reducing customer wait times.
- Processed customer payments, submitted insurance-related documents, and ensured secure handling of cheques and confidential files.
- Handled documentation for vehicle intake and inventory updates, ensuring accurate and timely processing.
- Maintained organized records supporting internal audits for vehicle sales, service, and insurance claims.
Education
BBA - HR majors
University of The Fraser Valley
Abbotsford01.2025
Skills
- Scheduling & Calendar Management
- Client Intake & Communication
- Medical Terminology
- Records Management
- Multi-line Phone Systems
- Microsoft Office Suite
- Data Entry & Documentation
- Problem Solving
- Confidentiality & Discretion
- Team Collaboration
- Time Management
- Business Writing
Additional Information
- Typing speed: 40+ wpm
- Familiar with medical terminology and office procedures in healthcare settings
- Strong verbal and written communication skills
- Able to work independently and collaboratively in team environments
Languages
Hindi
English
French
Punjabi
Timeline
Administrative Assistant
Cargill
02.2025 - 02.2026
Office Administrator
Crystal Vision & Better Hearing
09.2023 - 12.2024
Receptionist
Nissan
06.2022 - 02.2023
BBA - HR majors
University of The Fraser Valley