Shruti verma
london
Summary
Versatile professional with a proven track record in employee training and quality assurance controls at McDonald's Restaurant. Excelled in enhancing customer service and product quality, leading to significant improvements in operational efficiency. Skilled in data analysis and team leadership, adept at driving continuous improvement and fostering a culture of excellence.
Developed skills in fast-paced manufacturing environments, focusing on efficiency, teamwork, and quality. Proven ability to manage workflow, handle materials, and support production teams effectively. Transitioning into new field, leveraging transferability of these skills to contribute value and drive results in various settings.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
06.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Quality Control Inspector
TFT
04.2023 - 10.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Sales Executive and Data Entry Specialist
Jobcart
08.2021 - 12.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
Education
Business Analysis - Business And Information Technology
Fanshawe College
London, ON08-2024
Technical System Analysis - Software And Analysis
Fanshawe College
London, ON12-2023
Bachelor in Computer Application - Software Engineering
DAV College
Jalandhar, Punjab06-2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Coaching and mentoring
- Complaint resolution
- Continuous improvement
- Quality assurance controls
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
06.2023 - Current
Quality Control Inspector
TFT
04.2023 - 10.2023
Sales Executive and Data Entry Specialist
Jobcart
08.2021 - 12.2022
Business Analysis - Business And Information Technology
Fanshawe College
Technical System Analysis - Software And Analysis
Fanshawe College
Bachelor in Computer Application - Software Engineering
DAV College
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