Shruti Vashisht
Brampton
Summary
Experienced Office Administrator with 5+ years of expertise in administration, team leadership, and IT support. Skilled in property management platforms including YardiOne, Condo Control, DocuSign, and BuildIQ, with advanced proficiency in Microsoft Office. Highly organized, detail-oriented, and tech-savvy, committed to optimizing operations, streamlining workflows, and delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Administrator
FirstService Residential Canada
06.2025 - Current
- Managed resident records, transactions, and property functions using YardiOne, Condo Control, CONNECT, and other platforms.
- Oversaw Common Element Fee (CEF) arrears, ensuring timely follow-ups and accurate reporting to the Condominium Manager.
- Prepared and organized digital records, notices, letters, and correspondence for easy accessibility.
- Applied advanced Microsoft Office skills to support communication, scheduling, documentation, and reporting.
- Streamlined workflows and resident support through effective use of DocuSign, BuildIQ, and Yardi.
Supervisor
Paragon Security
12.2021 - 05.2025
- Led and motivated a team to meet performance targets, ensuring safety and high-quality service.
- Developed training programs and conducted evaluations to improve productivity.
- Oversaw daily operations, audits, and compliance with policies and safety standards.
- Managed schedules, attendance, and workload for smooth 24/7 operations.
- Handled escalated security concerns and operational issues with prompt decision-making.
Customer Service Representative
Randstad
05.2021 - 11.2021
- Scheduled 150+ monthly appointments and managed front desk for 80–100 daily visitors.
- Supported payroll for 75 staff with zero missed deadlines.
- Resolved inquiries and maintained accurate records, reducing errors and improving efficiency.
- Streamlined document control and administrative workflows.
Customer Service Representative
AIRTEL Networks
07.2020 - 03.2021
- Managed 100+ customer calls/chats daily, resolving 90% on first contact.
- Explained plans, billing, and subscriptions to 1,000+ customers monthly.
- Maintained records for 5,000+ accounts and flagged recurring issues.
- Reduced complaint escalations by 30% through prompt and empathetic service.
IT Assistant
Bharat Heavy Electricals Limited
06.2019 - 06.2020
- Provided hardware, software, and network support.
- Installed, configured, and maintained IT systems.
- Created and maintained documentation and inventory records.
- Assisted with backups, recovery, and disaster planning.
- Supported teams with technical issues and ensured security compliance.
Education
Post Graduation-Cybersecurity & Computer Forensics -
Lambton College
Mississauga, ON12.2022
Bachelor's of Computer Application -
Panjab University
Chandigarh, India09.2020
Skills
- Team Leadership
- Administrative support
- Customer Service
- Technical Support
- Cybersecurity Awareness
- CRM & Data Management
- Email & Document Management
- Conflict Resolution
- Training & Onboarding
- Compliance & Risk Management
- Proficient in MS Office Suite
- Network & System Support
- Data Entry (80 wpm)
- Yardi software
Certification
- OLCM-L
- CyberArk Trustee Certified
- Fortinet NSE Level 1 & 2 – Certified Associate
- Ontario Certified Security Guard License
- First Aid & CPR Level B and C
- WHMIS & GHS | Health & Safety Awareness – Ontario
- Valid G Driver's License
Timeline
Site Administrator
FirstService Residential Canada
06.2025 - Current
Supervisor
Paragon Security
12.2021 - 05.2025
Customer Service Representative
Randstad
05.2021 - 11.2021
Customer Service Representative
AIRTEL Networks
07.2020 - 03.2021
IT Assistant
Bharat Heavy Electricals Limited
06.2019 - 06.2020
Post Graduation-Cybersecurity & Computer Forensics -
Lambton College
Bachelor's of Computer Application -
Panjab University
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