Shruti Sivadas
Vancouver,BRITISH COLUMBIA
Summary
Accomplished professional with over 9 years of experience, including roles as an Administrative Assistant, Retail Store Manager, and Customer Service Associate. Demonstrated expertise in administrative support, retail operations, and customer service within high-volume environments. Proven ability to enhance operational workflows, improve customer satisfaction, and support senior management. Skilled in multitasking, communication, and project management. Eager to leverage a diverse background to contribute effectively to a dynamic team.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Specialist
Allianz Services Pty Ltd
07.2017 - 03.2024
- Delivered high-quality customer service in a fast-paced call center environment, handling up to 60 calls daily with a focus on problem resolution and customer satisfaction.
- Achieved a customer satisfaction rate of 95%+, consistently exceeding team and company targets.
- Recognized as “Employee of the Month” three times due to exceptional customer service and dedication to resolving complex issues.
- Trained and mentored new staff, improving overall team performance and knowledge.
- Implemented feedback mechanisms for customers, which led to reduction in repeat customer complaints by streamlining and improving service delivery processes.
Administrative Assistant
TRIL Pty Ltd
08.2014 - 07.2017
- Managed daily office operations, scheduling, and correspondence, supporting a team of 15 staff members and senior executives.
- Implemented efficient filing and organizational systems that have reduced document retrieval time
- Coordinated and handled logistics for company meetings and events, ensuring smooth operations and meticulous attention to detail.
- Oversee travel arrangements and expense reporting for executives, enhancing travel scheduling efficiency
- Serve as the first point of contact for incoming calls and visitors, providing exemplary customer service and administrative support.
Head Bakery Clerk
MRA Bakeries
01.2011 - 06.2014
- Oversaw bakery operations and managed a team of 10, ensuring the timely production and high quality of bakery goods.
- Developed and implemented new recipes and product offerings, increasing customer satisfaction and boosting sales by 15%.
- Streamlined inventory management processes, reducing waste by 20% and improving cost efficiency.
- Trained new staff on bakery techniques and customer service standards, significantly enhancing team skill levels and performance.
- Managed customer orders and special requests, maintaining high levels of customer service and repeat business.
Retail Assistant
Kunnil Hypermarket
09.2009 - 09.2010
- Prioritized helping customers over completing other routine tasks in store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
Education
MBA - Entrepreneurship
University of Canada West
Vancouver, Canada04.2026
Bachelor of Arts - Economics
Mar Ivanios College
Trivandrum, India04.2010
Skills
- Customer satisfaction
- Billing and invoicing
- Schedule and calendar management
- Quality control
- Handling payments
- Inventory management
- Verbal and writing communication
- Merchandising
Languages
French
Elementary
Timeline
Senior Customer Service Specialist
Allianz Services Pty Ltd
07.2017 - 03.2024
Administrative Assistant
TRIL Pty Ltd
08.2014 - 07.2017
Head Bakery Clerk
MRA Bakeries
01.2011 - 06.2014
Retail Assistant
Kunnil Hypermarket
09.2009 - 09.2010
MBA - Entrepreneurship
University of Canada West
Bachelor of Arts - Economics
Mar Ivanios College
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