Shruti Sivadas
Vancouver,BC
Summary
With a proven track record of delivering exceptional customer service and strong communication skills, I bring a wealth of experience to any part-time role. Over the years, I have consistently demonstrated my dedication to providing customers with memorable experiences, ensuring their needs are met efficiently and professionally. Through effective communication, both verbal and written, I have successfully resolved inquiries, addressed concerns, and built rapport with a diverse clientele. My commitment to fostering positive interactions and exceeding expectations makes me a valuable asset in any customer-facing position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Insurace Specialist
Allianz Services Pvt Ltd
Trivandrum, Kerala
07.2017 - 03.2024
- Enhanced customer satisfaction by efficiently resolving complex insurance claims and disputes.
- Streamlined the underwriting process for better risk assessment and policy pricing accuracy.
- Collaborated with various departments to implement new insurance products and services successfully.
- Reduced fraudulent claims by implementing thorough investigation processes and utilizing advanced fraud detection tools.
- Improved client retention rates through exceptional customer service and timely resolution of issues.
Education
MBA - Management
University of Canada West
Downtown09-2023
Advanced Diploma - Management
IMT
Ghaziabad09-2023
Associate of Arts - Economics
Mar Ivanios College
Trivandrum04-2009
Skills
- Customer Service
- Customer-focused
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Customer Relations
- Adherence to high customer service standards
- Customer Relationship Management (CRM)
- Exceptional telephone etiquette
- Conflict resolution techniques
- Handling Escalations
- Schedule Management
- Product Knowledge
- Excellent time management skills
Certification
Executive Education Program for Data Analytics (2019-2022) –IIM, Rohtak
Timeline
Senior Insurace Specialist
Allianz Services Pvt Ltd
07.2017 - 03.2024
MBA - Management
University of Canada West
Advanced Diploma - Management
IMT
Associate of Arts - Economics
Mar Ivanios College
Executive Education Program for Data Analytics (2019-2022) –IIM, Rohtak
Similar Profiles
Madhumita ThambanMadhumita Thamban
Deputy Team Leader at Allianz Services Pvt LtdDeputy Team Leader at Allianz Services Pvt Ltd
Venkateswarlu KornepatiVenkateswarlu Kornepati
Expert Insurance Operations at Allianz Services PVt LtdExpert Insurance Operations at Allianz Services PVt Ltd
Jerry Thomas VargheseJerry Thomas Varghese
Expert - Engineering Underwriting Support at Allianz Services Pvt Ltd.Expert - Engineering Underwriting Support at Allianz Services Pvt Ltd.