Shruti Parekh

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Managed timely and effective replacement of damaged or missing products.

Addressed customer relationship issues,

enabling quick resolution and customer satisfaction.

Found new customers by maintaining relationships with them,

identifying their needs and providing the right service.

After the sale is complete, contacted the customers to assess their satisfaction and identify their immediate service needs.