Shruti Panchal
Kitchener,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
Waterloo, Ontario
10.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Banking Advisor
State bank of India
Ahmedabad , Gujarat, India
04.2022 - 07.2023
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
- Built relationships with customers by providing excellent customer service.
Education
BBA - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2025
Skills
- Account updating
- Complaint resolution
- Scheduling
- Spreadsheets
- Stress management
- System implementation
- Time management
- Administrative support
- Sales expertise
- Coordination
Languages
English
Professional
Timeline
Customer Service Representative
Walmart
10.2023 - Current
Banking Advisor
State bank of India
04.2022 - 07.2023
BBA - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
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