Shruti Mishra
Winnipeg,MB
Summary
Positive, upbeat, and adaptable professional, combining strong grasp of IT fundamentals with essential skills in network configuration and system troubleshooting. Holds solid understanding of network protocols and security best practices, with hands-on experience in server maintenance and software updates. Committed to leveraging technical skills and proactive problem-solving to optimize system performance and ensure seamless operations.
Overview
2
2
years of professional experience
Work History
IT Administrator
Conquest Planning
09.2024 - 12.2024
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Improved user experience, regularly updating company intranet with helpful IT guides and FAQs.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
IT Technical Support Intern
TechBytes
02.2023 - 08.2023
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
Education
Diploma - Network And System Administrator
Manitoba Institute of Trades And Technology
Winnipeg, MB12-2024
High School - Computer Science
City Children's Academy
India07.2022
Skills
- Troubleshooting, IT asset management, User Support
- Interpersonal Communication, Self-Directed and Team Building
- Microsoft Office, Programming Skills, System upgrades
- Experience with virtualization environment, Red Hat Enterprise Linux Active Directory, Dynamic Host Configuration Protocol (DHCP), Firewalls, Wireshark, VMWare and Network Security basics
Languages
English
Native or Bilingual
Timeline
IT Administrator
Conquest Planning
09.2024 - 12.2024
IT Technical Support Intern
TechBytes
02.2023 - 08.2023
Diploma - Network And System Administrator
Manitoba Institute of Trades And Technology
High School - Computer Science
City Children's Academy
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