Shruti Luthra
1000 Portage Parkway, Vaughan,Ontario
Summary
A dedicated and customer-focused professional with extensive experience in retail and food service, excelling in providing exceptional customer service, managing transactions accurately, and maintaining a clean and organized environment, with strong teamwork and adaptability, consistently delivering positive results in fast-paced, dynamic settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Canadian Tire
Brampton, Ontario
10.2023 - 11.2024
- Provided exceptional customer support by assisting with product inquiries, returns, and exchanges, ensuring a seamless shopping experience.
- Handled high volumes of customer interactions daily, resolving issues promptly both in person and over the phone.
- Operated point-of-sale (POS) systems to process transactions, track inventory, and maintain accurate records.
- Collaborated with team members to ensure smooth store operations, including inventory management and maintaining organized displays.
- Demonstrated strong problem-solving skills and adaptability in a fast-paced retail environment.
Team Member
Burger King
Jalandhar, Punjab
04.2021 - 07.2023
- Delivered friendly and efficient service, ensuring customer satisfaction during high-demand periods.
- Prepared food items to quality standards while maintaining strict hygiene and safety protocols.
- Operated POS systems to process orders and payments accurately.
- Supported team efforts to meet targets and maintain a clean, organized workspace.
- Prepared and served food items, maintaining quality and presentation standards.
Education
PG diploma - Global Business Management
Mohawk College
Mississauga, Toronto01.2025
Bachelor's - commerce
Hans Raj Mahila Maha Vidyalaya
Jalandhar, India01.2022
Skills
- Exceptional customer service and communication
- Problem-solving and conflict resolution
- Collaboration and teamwork
- Attention to detail and accuracy in transactions
- Handling customer inquiries and complaints professionally
- Time management and multitasking in fast-paced environments
- Proficiency in point-of-sale (POS) systems
AVAILABILITY
Monday - Anytime
Tuesday - Anytime
Wednesday – Anytime
Thursday - Anytime
Friday - Anytime
Saturday – Unavailable
Sunday - Unavailable
Timeline
Customer Service Representative
Canadian Tire
10.2023 - 11.2024
Team Member
Burger King
04.2021 - 07.2023
PG diploma - Global Business Management
Mohawk College
Bachelor's - commerce
Hans Raj Mahila Maha Vidyalaya
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