Shruti Khosla
74 Washburn Rd,Brampton,ON
Summary
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
5
5
years of professional experience
Work History
Workflow Coordinator
Omnicom Health Group (Link9)
Toronto, ON
03.2023 - Current
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Managed teams and delegated training and development.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Strengthened client relationships through regular communication and progress updates on media initiatives.
- Increased brand awareness through creation of innovative print, presentation and digital productions for major publications.
- Maintain accurate status sheet of all the upcoming launches/label updates and active projects
Administrative Assistant
Deepak Associates
New Delhi
04.2022 - 10.2022
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained office inventory by assisting with supply orders.
- Coordinated travel arrangements and reconciliation of expense reports.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Processed customer orders accurately and within agreed timeframes to meet service standards
Debt Collector
Total Credit Recovery
Toronto, ON
12.2020 - 03.2022
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions and payment plans
- Brought accounts to current status by reducing delinquency and defaults.
- Worked with customer to create debt repayment plan based on current financial condition.
- Achieved performance goals on consistent basis.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Specialist
Optima Communications International
Toronto, ON
05.2019 - 11.2020
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Processed and logged incoming calls into CRM system
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered constant flow of customer calls with minimal wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
POST GRADUATION - MARKETING & SALES
Lambton College
Toronto, ON08.2018
BACHELORS - BUSINESS ADMINISTRATION, NEW DELHI
IP University
08.2016
Skills
- Advanced MS Office Suite Knowledge
- Business Development Understanding
- Administrative and Office Support
- Customer Account Management
- Project plan development
- Workload balancing
- Standard Operating Procedures
- Client Relationship Management
- Strategic Thinking
- Media Plans
- Brand Awareness
- Budget Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Workflow Coordinator
Omnicom Health Group (Link9)
03.2023 - Current
Administrative Assistant
Deepak Associates
04.2022 - 10.2022
Debt Collector
Total Credit Recovery
12.2020 - 03.2022
Customer Service Specialist
Optima Communications International
05.2019 - 11.2020
POST GRADUATION - MARKETING & SALES
Lambton College
BACHELORS - BUSINESS ADMINISTRATION, NEW DELHI
IP University