Shruti Devani
Kitchener,ON
Summary
An analytical and adaptable individual seeking a career as a customer representative where I can fully utilize my skills, education, and experience, as well as my passion for helping people while working in a team atmosphere. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction. My problem-solving, organization and planning skills ensure that every shift and event goes off without a hitch. Looking to use my strong leadership skills and proven track record of assisting customers to achieve new levels of profitability.
Overview
3
3
years of professional experience
Work History
Weld Production Associate
Jefferson Elora Corperation
10.2022 - 10.2024
- Conducted manual changeovers to run different models on the weld stations
- Recorded nut welder tip count on start-up sheets of the production line
- Handled manual welding to fix defective parts
- Reported downtime caused by weld issues in system
- Performed red rabbits, driver checks to maintain quality standards of the company
- Labeled tags on bins with job numbers to foster seamless operations
Customer Service Representative
Club Demonstration Services at Costco
06.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Fitness and Health Promotion
Georgian College of Applied Arts And Technology
Barrie, ON08.2022
High School - Biology, Physics, Chemistry, and Anatomy
Higher Secondary Education Board
Gujarat, India03.2019
Skills
- Competent at managing responsibilities in a
high-volume atmosphere - Strong knowledge of safety procedures with standard first aid knowledge
- Meticulous worker, attentive to quality and detail while performing torque and thread checks
- Able and willing to assist co-workers and
supervisors in a cooperative manner
- Ability to work in a fast-paced, intense, challenging
environment smoothly - Excellent presentation and negotiation skills
- Excellent attention to detail and commitment to
producing high-quality work focusing strongly on
safety - Microsoft Office
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certificates & License
- Standard First Aid & CPR-C/AED, Action First Aid, February 2022
- Food Safety Handler, Barrie, June 2022 – June 2027
- Valid G2 driver license
Timeline
Weld Production Associate
Jefferson Elora Corperation
10.2022 - 10.2024
Customer Service Representative
Club Demonstration Services at Costco
06.2021 - 09.2022
Diploma - Fitness and Health Promotion
Georgian College of Applied Arts And Technology
High School - Biology, Physics, Chemistry, and Anatomy
Higher Secondary Education Board
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