SHRUTI BHATIA
Toronto,ON
Summary
Dedicated and personable customer service representative delivering exceptional service to diverse clientele. Skilled in effectively managing customer inquiries, resolving issues, and ensuring customer satisfaction. Strong communication & interpersonal abilities, fostering positive relationships with customers. Demonstrated ability to multitask and thrive in fast-paced environments. Additionally, skilled in conducting comprehensive market research, competitive analysis, and identifying market trends and opportunities.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Cashier
Jungle Adventures
06.2023 - 08.2023
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Built relationships with customers to encourage repeat business.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Streamline checkout process for faster service and improved customer experience.
- Lifted up to 60 pounds at once and used forklift to move heavier loads.
Sales Representative
BCasuals
11.2022 - 06.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Expanded customer base through cold calling, networking, and relationship building.
Customer Service Representative
AIRTEL
04.2021 - 08.2022
- Handling Customer Inquiries: Responding to customer inquiries and providing information about
products & services, addressing questions/concerns, and assisting with order placement or
tracking. - Complaint Resolution: Addressing customer complaints or issues in a timely and satisfactory
manner. Investigating problems, empathizing with customers, and finding appropriate solutions
to resolve their concerns. - Order Processing and Support: Assisting customers with placing orders, processing returns or
exchanges, and providing order status updates. Ensuring accuracy in order details and
coordinating with other teams or departments to fulfill customer requests. - Upselling and Cross-selling: Identifying opportunities to promote additional products or services
to customers based on relevant needs or preferences. Recommending upgrades or
complementary items to enhance the customer's experience and increase sales. - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
NIAGARA COLLEGE
Toronto, ON04.2024
High School Diploma -
LA BLOSSOMS SCHOOL
PUNJAB, INDIA04.2021
Skills
- Effective communication skills: Proficient in diverse communication styles including public speaking,networking,telephone/email etiquette
- Soft Skills - Interpersonal skills, Conceptual & Analytical skills, Upselling & Cross-selling, Problem
- Solving abilities, Efficiency, Detail-oriented, Multitasking & Time Management, Organization skills
- Language Skills: Fluent in English, Hindi (Native), and Punjabi (Native)
- Technical Skills: Proficient in MS Word, Advanced MS Excel, PowerPoint, Power BI, Tableau
- Analytical Skills: Evaluate data, draw sound conclusions independently, understand market-Specific legal content
- Leadership: Ability to lead a team of 10-15 effectively
Certification
SMART SERVE certificate
Availability
- Monday-Friday(Full time)
- Weekends/Overtime as needed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Jungle Adventures
06.2023 - 08.2023
Sales Representative
BCasuals
11.2022 - 06.2023
Customer Service Representative
AIRTEL
04.2021 - 08.2022
High School Diploma -
NIAGARA COLLEGE
High School Diploma -
LA BLOSSOMS SCHOOL
SMART SERVE certificate
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