Shruti Bansal
Scarborough,ON
Summary
Experienced Operations Lead with expertise in managing mobile beauty salon services, supervising teams, and ensuring high-quality customer service. Skilled in appointment scheduling, staff training, CRM systems, inventory management, and resolving customer issues while maintaining compliance with company standards.
Overview
3
3
years of professional experience
Work History
Operations Lead
Casa Company
08.2024 - Current
- Led and managed end-to-end daily operations for mobile beauty services, ensuring smooth and timely service delivery at client homes
- Coordinated appointment scheduling, staff allocation, and route planning to maximize efficiency and minimize delays
- Supervised, trained, and supported beauty professionals to maintain high service quality and professionalism
- Recruited and hired staff according to company needs, including screening, interviews, and onboarding
- Acted as the main point of contact for operational support, handling booking changes, cancellations, and customer inquiries
- Ensured strict compliance with company service standards, hygiene practices, and health and safety regulations
- Monitored and managed inventory of beauty products and tools required for service delivery
- Addressed and resolved customer complaints and service-related issues promptly to maintain high customer satisfaction
- Collaborated with management and cross-functional teams to improve operational processes and service workflows
- Prepared and reviewed daily, weekly, and monthly operational performance reports
- Implemented process improvements to enhance productivity, service quality, and overall customer experience
Assistant Manager
Trade Secrets
01.2024 - 06.2024
- Assisted the Store Manager in daily store operations to ensure smooth workflow and excellent customer service.
- Monitored inventory levels, conducted stock counts, and coordinated with suppliers for timely replenishment.
- Provided on-the-job training to new team members on customer service standards, POS usage, and store policies.
- Addressed and resolved customer inquiries, complaints, and special requests with professionalism.
- Maintained visual merchandising standards to ensure an attractive and organized store layout.
- Assisted in achieving monthly sales targets through upselling, cross-selling, and promotional activities.
- Ensured compliance with company procedures, safety guidelines, and operational standards.
- Prepared and submitted reports to the Store Manager regarding sales, staffing, and stock movements.
Customer Service Representative
Beauty First Saloon
01.2023 - 12.2023
- Provided courteous and professional customer service to all clients
- Managed appointment scheduling, confirmations, and cancellations efficiently
- Answered phone calls and responded to client inquiries in a timely manner
- Assisted clients with service selection based on their needs and preferences
- Processed payments, handled cash, and maintained accurate billing records
- Maintained and updated client information in the salon management system
- Addressed customer concerns and resolved issues to ensure satisfaction
- Coordinated with stylists and technicians to support daily salon operations
- Promoted salon services, retail products, and special promotions
- Ensured the reception area remained clean, organized, and welcoming
- Followed company policies, safety standards, and customer service procedures
Education
Information System Business Analysis - Business Analytics
Northern Pures College of Technology
08-2023
BBA - Business
Lovely Professional University
India08-2021
International Business Management - Business
Northern Pures College of Technology
08-2024
Skills
- Customer service and client relationship management
- Team leadership, supervision, and staff coordination
- Hiring, onboarding, and training according to company needs
- Appointment scheduling and workforce planning
- Operations management and daily workflow coordination
- Problem-solving and conflict resolution
- Communication (phone, in-person, and written)
- Time management and multitasking
- Inventory management and supply coordination
- Sales support and service promotion
- Cash handling and POS (Point of Sale) operations
- CRM software knowledge (eg, Zoho, Salesforce)
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry and record keeping
- Email and phone etiquette
- Compliance with hygiene, safety, and company standards
Timeline
Operations Lead
Casa Company
08.2024 - Current
Assistant Manager
Trade Secrets
01.2024 - 06.2024
Customer Service Representative
Beauty First Saloon
01.2023 - 12.2023
Information System Business Analysis - Business Analytics
Northern Pures College of Technology
BBA - Business
Lovely Professional University
International Business Management - Business
Northern Pures College of Technology