Shruti

Dynamic and organized hospitality professional with 3+ years of experience in hospitality and customer services. Proven ability to handle high-volume communications, resolve client inquiries with empathy, and build strong relationships with guests and partners. Experienced in collaborating with cross-functional teams to streamline operations, implement new procedures, and enhance service quality. Seeking an opportunity to contribute to a forward-thinking organization by delivering exceptional customer experiences and supporting operational excellence.

• ProServe Certificate
• Food Handling Certificate
• CPR Level C + First Aid Certificate
• Smart Serve

Lead Volunteer and Server, 05/01/23 - 05/01/24

Ontario Wine Awards, George Brown College                                                                                                                                   

• Understood the event vision and objective and developed creative concepts and design proposals, including themes, color, floor plans, and layouts that optimized the use of event space, ensuring a seamless flow for attendees.
• Being on-site during the event to oversee the design and decor aspects, ensuring that the space looks as planned, and addressing any last-minute adjustments or issues.
• Used my organizational skills to put more than 2000+ flights of wine together, arranging them correctly and polishing glasses beforehand, and received a reference letter as a token of appreciation highlighting my valuable skills, attributes, and achievements during my time as a volunteer at the Ontario Wine Awards.