Summary
Overview
Work History
Education
Skills
Certification
LINKED IN PROFILE
AVAILABILITY
Languages
Timeline
Generic

Shruthika Arshala

Toronto

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

Spectrum Healthcare
12.2023 - Current
  • Continually assesses, anticipates, identifies, and responds to new and changing needs of clients/patients and communicates available Total Patient Care resources to patients when appropriate.
  • Responsible for scheduling assignments of nurses & home support workers to our clients focusing on quality customer service.
  • Contact clients/patients primarily by telephone to determine the service required. Obtains information regarding the health conditions of clients, medications to be administered and special requirements such as hours, days of service, and category of staff required.
  • Reviews listing of home support workers and matches nurses & home support workers to clients/patients based on the services required.
  • Confirms appointments of assigned nurses & home support workers with clients/patients and ensures the nurses & home support workers understands all information given including names, address, tasks to be performed and time of shift.
  • Acts as a problem solver for clients/patients and responds to all types of inquiries including nurses & home support workers assignments and billing questions.
  • Maintains strict confidentiality according to the company’s policies.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Liaise with the Government agencies such as Home & Community Care Services regarding necessary care of their clients/patients.
  • Responds to private pay inquiries and sets up services as requested which establishes the potential client’s impression of and confidence in the organization.
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.

Personal Support Worker

Home Instead Senior Care
07.2022 - 12.2023
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients’ health status to case manager.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted clients with daily living activities, promoting independence and wellbeing.

Staff Nurse - General Outpatient Department & Community Nursing

Sree Padmavathi Clinic
01.2021 - 12.2021
  • Delivered comprehensive nursing care to patients in the general outpatient department.
  • Conducted patient assessments, monitored vital signs, and assisted with medical procedures.
  • Maintained accurate medical records and supported doctors during consultations.
  • Provided health education to patients and families on chronic disease management, hygiene, and nutrition.
  • Participated in community health outreach programs, including immunization drives, health screenings, and awareness campaigns.
  • Conducted home visits for follow-up care, medication adherence, and wound dressing.
  • Duration: 1 year

Registered Nurse

Continental Hospital
11.2019 - 12.2020
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Education

High School Diploma -

Lambton College
Toronto, ON
11.2023

Bachelor of Science - Nursing

Care Nampally College of Nursing
12.2018

Skills

  • Data privacy management
  • Community engagement
  • Client engagement strategies
  • Incident documentation
  • Technical documentation
  • Critical thinking skills
  • Strong interpersonal abilities
  • Collaborative leadership
  • Medication administration

Certification

  • PSW - Personal Support Worker
  • CPR
  • First Aid

LINKED IN PROFILE

www.linkedin.com/in/shruthika-arshala-42b47627a

AVAILABILITY

Monday - Friday

Languages

English
Full Professional

Timeline

Client Care Coordinator

Spectrum Healthcare
12.2023 - Current

Personal Support Worker

Home Instead Senior Care
07.2022 - 12.2023

Staff Nurse - General Outpatient Department & Community Nursing

Sree Padmavathi Clinic
01.2021 - 12.2021

Registered Nurse

Continental Hospital
11.2019 - 12.2020

Bachelor of Science - Nursing

Care Nampally College of Nursing

High School Diploma -

Lambton College

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