Shruthi Rajasekaran
Vancouver,BC
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Energetic professional with experience in greeting and answering customers with a warm gesture while leveraging excellent communication skills and problem-solving skills to resolve issues. Ability to multi-task calmly in a busy, stressful environment. Looking for a full time job in the hospitality industry.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Team member
TIM HORTONS
10.2022 - Current
- Completing guest orders including coffees, Iced Capps, donuts, sandwiches, wraps and many more with POS.
- sandwiches and wraps
- Following Tim Horton's standards and guidelines when preparing products for our guests as well as following all operating guidelines for each piece of equipment.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Bakery Associate
WALMART SUPERCENTER
04.2022 - 06.2022
- Responsibilities include providing the store with support in maintaining and zoning the bakery area, assisting with stocking and the sale of daily baked goods, and maintaining exemplary customer service
- Adhering to food safety and handling procedures and following sanitation and cleaning procedures
- Preparing bakery merchandise by accurately following thawing and baking guidelines to ensure the quality and visual appearance of Bakery Department merchandise, such as bread, cakes, pies, cookies, and rolls.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
Food Runner, Cashier, Server, and Dishwasher
MADRAS SPICE RESTAURANT
02.2022 - 04.2022
- Responsible for taking food orders from customers and trained with the POS system
- Demonstrated adaptability in handling diverse menu offerings
- Accommodating special dietary requests when necessary.
- Experience with commercial dishwashing equipment, knowledge of food service practices and safe use of kitchen equipment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
Post-Baccalaureate Diploma - Hospitality Services Management
Douglas College
BC, Canada12.2023
Bachelor of Business Administration - Tourism And Travel Management
Christ University
Karnataka, India05.2021
Higher Secondary Certificate(HSC)-12th Commerce -
Indian School Wadi Kabir
Muscat, Oman04.2018
Secondary School Leaving Certificate(SSLC)-10th -
Indian School Wadi Kabir
Muscat, Oman04.2016
Skills
- Customer service
- Interpersonal communication skills
- Cash handling & POS
- Time management
- Product & brand knowledge
- Empathy & friendliness
- Conflict management
- Cleaning
- Fluent in English
Additional Information
- Serve it Right
- CEVENT Student Certification (event planning)
- Digital Marketing Certification (Stukent Mimic Pro)
- Buyer Behaviour Simternship ( Stukent Mimic Pro)
- Event Planning Foundations (Linkedin Learning)
- Supporting Allyship and Anti-racism at Work (Linkedin Learning)
Timeline
Team member
TIM HORTONS
10.2022 - Current
Bakery Associate
WALMART SUPERCENTER
04.2022 - 06.2022
Food Runner, Cashier, Server, and Dishwasher
MADRAS SPICE RESTAURANT
02.2022 - 04.2022
Post-Baccalaureate Diploma - Hospitality Services Management
Douglas College
Bachelor of Business Administration - Tourism And Travel Management
Christ University
Higher Secondary Certificate(HSC)-12th Commerce -
Indian School Wadi Kabir
Secondary School Leaving Certificate(SSLC)-10th -
Indian School Wadi Kabir
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