Shruthi Harinarthini
Toronto
Summary
Results-oriented recent college graduate with 2 years of experience in customer service and human resource support. Skilled in recruiting, data management, and cross-functional collaboration. Dedicated to expanding expertise in Human Resource Management, resulting in obtaining a degree in the field. Proven track record of success in providing efficient and effective support in HR processes, including recruitment, onboarding, and payroll administration. Strong attention to detail and ability to work in fast-paced environments.
Human Resources professional with experience in employee relations, recruitment, and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Junior HR Executive
WIRE RECRUITMENT
05.2023 - 03.2024
- Reduced time-to-hire by optimizing recruitment strategies, including proactive talent sourcing and candidate pipeline management.
- Collaborated with cross-functional teams to develop tailored training materials for various departments, improving overall workforce competency.
- As a junior HR professional, I supported the HR department by assisting with tasks like recruitment, onboarding, maintains the employee records and ensuring compliance with company policies and employment laws.
- Implemented performance management systems to track employee progress, providing regular feedback and promoting professional development opportunities.
Concierge
Condor Security
01.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Human Resource Recruiter - Internship
Gao Bitrix24
08.2022 - 03.2023
- Utilized various job boards and career websites to post job ads, including general career websites, university and college career websites, and internship websites, to attract potential candidates
- Established and maintained relationships with universities and colleges that have intern programs, building a strong talent pipeline
- Conducted interviews and assessed candidate qualifications, skills, and cultural fit with the company
- Responded to applicant emails, screened replies, and scheduled interviews with senior HR staff, ensuring a smooth and efficient recruitment process
Customer Service Representative - Full time
Osian Overseas Consultancy
10.2020 - 04.2021
- Utilized effective communication and consultation skills to understand customer needs and provide tailored solutions for higher studies abroad
- Resolved challenging situations and disagreements with a customer-focused approach, ensuring positive outcomes and high customer satisfaction
- Offered expert guidance and suggestions to customers based on their academic goals and latest information on study programs, universities, and immigration policies
Education
PG Diploma - Human Resource Management
Niagara College
Toronto, ON02.2023
PG Diploma - International Business Management
Canadore college
12.2021
BBA - Business Administration And Management
Osmania University
Hyderabad, India11-2020
Skills
- Client Relationship Management
- Operations Management
- Process Improvement
- Customer Service
- Account Management
- Client Onboarding
- Team Leadership
- Financial Analysis
- Reporting and Analytic
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- PayRoll and HR Management by Tally Education and distribution LTD
- Certified Human Resource Associate - HRCI
- Introduction to Web Development with HTML, CSS, JavaScript
Timeline
Virtual Junior HR Executive
WIRE RECRUITMENT
05.2023 - 03.2024
Human Resource Recruiter - Internship
Gao Bitrix24
08.2022 - 03.2023
Concierge
Condor Security
01.2022 - Current
Customer Service Representative - Full time
Osian Overseas Consultancy
10.2020 - 04.2021
PG Diploma - International Business Management
Canadore college
PG Diploma - Human Resource Management
Niagara College
BBA - Business Administration And Management
Osmania University
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