Shrushti Sawant
Toronto
Summary
Enthusiastic and detail-oriented recent graduate with 1+ years of experience in data analysis, coupled with a strong foundation in customer support and technical troubleshooting. Seeking to leverage analytical skills and technical knowledge in an entry-level Product Support Analyst role to contribute to the success and reliability of products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Data Analyst
Aakar Lasertech Pvt. Ltd.
07.2021 - 08.2022
- Developed and maintained interactive Power BI dashboards, assisting stakeholders to monitor key performance indicators (KPIs) effectively
- Provided ongoing support for users interacting with the dashboard, troubleshooting data discrepancies and user interface issues which led to increase in user satisfaction by 10%
- Engaged with clients to address concerns and provide data-driven solutions, leading to a 12% improvement in client retention and strengthening working relationships
- Achieved a 10% increase in the speed of data analysis and reporting by designing complex SQL queries, stored procedures, and indexes, streamlining business insights
- Collaborated with cross-functional teams to conduct diagnostic and prescriptive analyses which resulted in annual savings of $7,000.
Business Analyst
Dfarma - Sheridan College
01.2024 - 04.2024
- Documented business requirements and process flows in meetings, then prioritized them with MOSCOW techniques
- Analyzed the 'As-Is' business processes and prepared the Gap Analysis report to draft the 'To-be' processes
- Conducted market research and competitor analysis on ginseng supplements to identify market trends, consumer preferences and competitive positioning, resulting in a 12% increase in customer satisfaction
- Monitored customer feedback and implemented improvements which led to increased product reliability and a 15% boost in user satisfaction.
Data Analyst
Sairyo - Georgian College
12.2022 - 04.2023
- Provided L2 level of product support for video issues, identified root causes, and worked with the development team to implement lasting solutions
- Monitored system performance and optimized server load, ensuring a seamless user experience during live streaming broadcasts and reducing latency by 5%
- Created user documentation and offered technical guidance to users on resolving common upload and playback issues
- Enhanced User Experience (UX) design for a Live Streaming Platform website using Figma, contributing to a 9% increase in user engagement.
Education
Post Graduate Certificate in Business Analysis and Process Management -
Sheridan College
Mississauga, ONPost Graduate Certificate in Big Data Analysis -
Georgian College
Barrie, ONBachelors of Engineering in Electronics -
Mumbai University
Skills
Programming: Python, SQL, Visual Basic, UNIX, Java
Database Management: Oracle database, MySQL, MongoDB, PostgreSQL, Microsoft SQL Server, MS Access
Project Management/ CRM: Jira, Confluence, Slack, Salesforce
Business Analysis: Risk Management, Budget Management, Root Cause Analysis, Stakeholder Management, Gap Analysis
Academic projects/ Volunteering
- Supply Chain Optimization of a toy manufacturing company, 02/2024, Developed a process model of current manufacturing supply chain workflows, identified bottlenecks, and redesigned processes to improve production efficiency.
- Sheridan Support desk – Team member, 01/2024 - 03/2024, Conducted in-depth root cause analysis of user issues in the College Enrollment Web Application.
- Case Study: Mobile Application Redesign for Restaurant Operations, 11/2023, Crafted detailed user stories and acceptance criteria for the redesign of a mobile application, focusing on usability, performance improvements, and feature enhancements.
Certification
- Google IT Support Professional Certificate
- Oracle SQL Databases
Timeline
Business Analyst
Dfarma - Sheridan College
01.2024 - 04.2024
Data Analyst
Sairyo - Georgian College
12.2022 - 04.2023
Junior Data Analyst
Aakar Lasertech Pvt. Ltd.
07.2021 - 08.2022
Post Graduate Certificate in Business Analysis and Process Management -
Sheridan College
Post Graduate Certificate in Big Data Analysis -
Georgian College
Bachelors of Engineering in Electronics -
Mumbai University
- Google IT Support Professional Certificate
- Oracle SQL Databases
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