Shrushti Patel
Niagara Falls,ON
Summary
Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NORDIA (Bell Mobility)
Northyork, ON
07.2022 - Current
- Resolved an average of 30-40 daily customer retention cases, leveraging in-depth product knowledge to secure service renewals and reduce cancellations.
- Increased customer satisfaction and loyalty by providing tailored solutions, addressing technical issues, and ensuring a seamless support experience.
- Promoted complementary solutions, aligning recommendations with customer needs and usage habits, contributing to upselling and revenue growth.
- Handled client inquiries with professionalism and enthusiasm, delivering exceptional service and effectively communicating product offerings to enhance customer engagement.
Customer Service Representative
IRVING OIL
Saint John, New Brunswick
08.2021 - 02.2022
- Resolved customer issues related to delivery and services, ensuring prompt and effective solutions to enhance customer satisfaction.
- Generated sales leads that converted into new customers, contributing to business growth and revenue expansion.
- Ensured accuracy in logging, resolving, and escalating requests, improving efficiency and reducing response time for customer inquiries.
- Handled customer complaints efficiently, providing appropriate solutions and alternatives within set time limits to maintain high service standards.
Customer Service Cashier
walmart
Barrie, Ontario
01.2019 - 06.2021
- Processed high-volume transactions efficiently, maintaining 100% accuracy in cash handling, refunds, and POS system operations.
- Provided exceptional customer service, resolving inquiries and complaints to enhance shopping experiences and customer satisfaction.
- Promoted store promotions and rewards programs, increasing upselling opportunities and contributing to sales growth.
- Collaborated with team members and departments, ensuring smooth store operations and a fast, friendly checkout experience.
Education
Computer Systems Technicain
Georgian College
Barrie, None06-2020
Skills
- Conflict Resolution
- Technical Support
- Communication
- Multitasking
- Empathy
- Microsoft Expert
- Adaptability
- Time Management
Timeline
Customer Service Representative
NORDIA (Bell Mobility)
07.2022 - Current
Customer Service Representative
IRVING OIL
08.2021 - 02.2022
Customer Service Cashier
walmart
01.2019 - 06.2021
Computer Systems Technicain
Georgian College
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