Shrusti Dharmeshkumar Patel
Brampton,ON
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
06.2023 - 02.2025
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the directions for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
Customer Experience Associate
Petro Canada
03.2022 - 06.2023
- Operate cash register
- Provide advice about merchandise
- Provide friendly customer service
- Ensure safe sale of age-restricted products, i.e., Lotto & Tobacco
- Maintain sales records for inventory control
- Stocking inventory
- Assist in display of merchandise
- Maintaining cleanliness of store and surrounding gas site
Manager
Philthy Philly’s
07.2021 - 02.2022
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation, and safety procedures
- Estimate and order ingredients and supplies
- Hire food service staff
- Ensure food service and quality control
- Prepare budget and cost estimates
- Address customers' complaints or concerns
- Maintain records of stock, repairs, sales, and wastage
- Prepare and submit reports
Supervisor
Bar Burrito
08.2020 - 06.2021
- Making sure great tasting, high quality food is served
- Helping to resolve food quality issues
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
Customer Service Representative
Perfectrecruits
05.2018 - 08.2019
- Resolve technical issues
- Assist in correcting billing concerns
- Handling Escalations
- Ensured excellent customer service is provided, with emphasis on demonstrating caring and empathy while taking ownership of each situation to provide first contact resolution
- Ensure our clients’ customers enjoy authentic experiences
- Conduct inbound and outbound calls and messages to connect with customers.
- Answered and responded to inbound calls, emails, and messages with excellent customer service.
- Collaborated with the marketing team to ensure campaigns are effective and drive the best sales outcomes.
Education
Human Resources Management
Niagara College
01-2023
International Business Management -
Niagara College
01-2022
Bachelor of Commerce -
Gujarat University
01-2019
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Customer relations
- Relationship building
Languages
English
Full Professional
Timeline
Fulfillment Associate
Amazon
06.2023 - 02.2025
Customer Experience Associate
Petro Canada
03.2022 - 06.2023
Manager
Philthy Philly’s
07.2021 - 02.2022
Supervisor
Bar Burrito
08.2020 - 06.2021
Customer Service Representative
Perfectrecruits
05.2018 - 08.2019
International Business Management -
Niagara College
Bachelor of Commerce -
Gujarat University
Human Resources Management
Niagara College
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