Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shrivatsan Rangarajan

Shrivatsan Rangarajan

Kitchener,ON

Summary

Dynamic Technical Product Owner with a proven track record at Synechron, enhancing product requirements using Agile methodologies. Expert in tech-tech stakeholder meetings and adept in tools like Postman and Oracle SQL Dev. Excelled in roles requiring robust analytical skills and exceptional client relations, significantly improving project delivery timelines. Skilled in JAVA JSON, C#, .NET, and effective communication, driving successful cross-functional collaboration. Versatile in facilitating sprint planning and scrum meetings using MS Azure DevOps Dashboard. Possess hands-on experience on technologies like Test Automation tools and developed knowledge in AGILE software management principles, Database Management Systems as well. Ability to learn and adapt to new domains quickly.

Overview

13
13
years of professional experience

Work History

Technical Product Owner & Lead Business Analyst

Synechron
06.2023 - Current
  • Accountable for leading the product requirements for Citi bank projects in NAM and Global region using Agile Software Development methodology.
  • Accountable for conducting tech-tech meeting with business stakeholders of Citi internal and external
  • Facilitate and participate in weekly sprint planning to capture all the Epics, user stories, bugs and PBI’s using JIRA
  • Data analysis and Business Analysis Tools used are Postman for REST API, Neo4J and Oracle SQL Dev
  • Documentation and defect management using Confluence. Version control tools are BitBucket and Intellij

Product Expert Technical Engineer

Finastra
11.2020 - 06.2023
  • Accountable for providing consulting services and leading L2 support and infrastructure delivery to FRB clients in the Software as Services implementations in a high-level collaborative environment and promoting teamwork with cross functional teams.
  • Accountable for leading and representing support engineers during the tech-tech meeting and internal meetings with 15 stakeholders across FRB such as Implementation Managers, technical team based in Canada, USA.
  • Technical Support Phase: Provide consultative services to Customer Support Senior Manager and Clients directly, investigate, and identify business problem using SQL debugging approach using developer tools such as MS SQL and ORACLE PL/SQL to analyze data sets, logs and traces from Unix server.
  • Testing Phase: Provide Regression and Automation testing support using REST API/SOUP UI tools and provide pointers to dev team.
  • Deployment and Delivery Phase: Accountable for change request and release management along with deployment activities end to end including initiating new build in Jenkins until installation and delivery to production.
  • Lead the customer support action items in Canada, USA and Philippines and working with Business consultants and product managers to manage the support operations viz. AGILE principles.
  • Facilitate and participate in weekly sprint planning to capture all the user stories, bugs and Product Backlog Items using JIRA, Salesforce ticketing tools.

Senior Digital Product Owner

Bond Brand Loyalty
08.2019 - 10.2020
  • Accountable for providing consulting services to clients in the Software as Services implementations and development of technical projects with reliable solutions for business problems.
  • Accountable for leading and representing bond during the tech-tech meeting with 15-20 stakeholders across and HSBC rewards team such as Managers, credit card and debit card technical team based in Toronto and India.
  • Assisting Digital Development Manager with requirements gathering, status updates during tech-tech meeting with detailed documentation such as Solution overview, Technical and Functional specifications
  • Provide on-going support & Maintenance for DOTNET based implemented systems, Web application server-based systems in Scotia bank, HSBC & Scene
  • Analysis Phase: provide consultative services to Digital Development Manager and Client, investigate, and identify business problem using SQL debugging approach, develop targeted solution, provide estimates of work effort and duration for moderate sized enhancement.
  • Design Phase: prepare external design document and ensure it is comprehensive with respect to business requirement, functionality, performance, and operating efficiency, participate in the design of screens, participate in walkthrough meetings with clients and developers using AGILE principles or iterative waterfall methodology depending upon the criticality of the project.
  • Build Phase: ensure application has been properly migrated into test environment, ensure walkthrough are held to the test requirements and test cases.
  • Testing Phase: REST API support testing using Post Man tools and execution of test plan, ensure that testing team is provided with updated functional specifications.
  • Implementation Phase: responsible for user verification activities in a production environment, participate in post implementation review.
  • Leading the ITOPS team of two support specialists and application architect to manage the support operations viz. AGILE principles.
  • Facilitate weekly sprint planning and scrum master activities to capture all the user stories, bugs and Product Backlog Items using Azure DevOps.

Technical Product Support Analyst II

Allegro Development Corporation
06.2017 - 06.2019
  • Technical BA & Support Analyst for ETRM Allegro & Horizon Software for APAC, EMEA & NA customers providing L3 support and person in charge for key components in commodities business.
  • Organized and coordinated user requirement /design sessions for business logic and process understanding. Build, test, and provide technical solutions of assigned system business components.
  • Analyzed, designed, developed, and ensured smooth implementation of change requests as per user requirement. Successfully reduced multiple manual processes for Allegro components units.
  • Troubleshoot, support and fixed system defects to ensure system continuity by Debugging Allegro system core code viz. client server architecture
  • Source code management using MS TFS Git.
  • Participate in the development of ETRM assignments managed by head office R&D division using the iterative prototyping & waterfall principles for the system design.
  • Participated in the development of customized extension of software and project level enhancements in the form of C# class events using MS VS17 C# DOTNET 4.7 FW.
  • Build test scripts and facilitated UAT sessions.
  • Stabilize the System Integration Testing between Allegro ETRM and external SAP Interface system by fixing defects in class events.
  • Participate in the deployment activities and releases managed through iterative prototyping approach.
  • Monitor MS Azure cloud infrastructure & troubleshoot logs whenever performance issues are raised using MS performance monitoring tool.
  • Collect, organize & maintain a problems documentation and solutions log using ORACLE NETSUITE to be referred and used by PM.
  • Experienced in demonstrating NETSUITE workflow and incident management during support and operations of Allegro software’s.

Product Development Analyst

Accenture
05.2015 - 05.2017
  • QA Operations support and Business analyst for e-Front, leading software provider of solutions dedicated to Capital Markets and Investment Domain collaborating with financial industry with recognized expertise in alternative investments and risk management.
  • Served GIC client in private equity, real estate investment and financial service sectors.
  • Facilitate AGILE practices using JIRA as software and project management tool for bug reporting, defect.
  • Involved in second project to manage end-to-end implementation of Freight Booking Management System with high complex. Overall track record with following responsibilities.
  • Coordinated with business consultants, designed, and implemented solution that boosted client’s customer booking on-boarding process as Subject Matter Expert for booking module.
  • Database testing included tools such as Oracle/SQL DB, MongoDB. SFTP and batch jobs testing using shell scripts in UNIX.
  • Defects logging with adequate data points using HPQC for risk analysis and root causes.
  • Experience in converting LSS system legacy compensation systems to IBM ICM to track and reduce over payments or costs across cross functional team.

Embedded Software Engineer

Schlumberger
08.2013 - 04.2015
  • Developed Data Base to store large amount of flow loop test data sets obtained from the MPFM flow loop facilities.
  • Developed A File Server & Web based application using .NET 4.5 FW ASP.NET MVC, ADO.NET C#, LINQ, MS SQL, and MS TFS 12 for source code
  • Managed the Migration activities of Linux Kernel module embedded software design from Bergen Norway to Singapore.

Software Engineer

HCL Technologies
05.2011 - 05.2012
  • Developed Social Networking Web Development using MS VB.NET ASP.NET, ADO.NET 3.0 along with .NET Forms, MVC MVP patterns as the front end, C# for coding side.
  • Tools used: MS SQL, PL/SQL interacting with DB. VS12 IDE, Visual Web Developer, MS SQL SERVER 2008 R2, Tortoise SVN.

Education

Master of Science - Computer Science Engineering

Nanyang Technological University
Singapore
01.2014

Bachelor of Science - Computer Science Engineering

Anna University
Chennai, India
06.2012

Skills

  • Languages/MS Frameworks: C#, XML/HTML5, SQL, DOTNET 47, JAVA JSON, Graph QL (NoSQL)
  • Databases: MySQL, MS SQL Server, ORACLE SQL Developer, SSMS, Neo4J – Graph DB (No SQL)
  • Developer Tools: MS Visual Studio 2017, TOAD for ORACLE, SQL Server Express 2012, Visual Web Developer, MS Office Suite-Excel VB & Macros
    Testing Tools: SELENIUM Web Driver 360, POSTMAN REST API
  • Version Control: IntelliJ, Git Hub, MS Team Foundation Server GIT, Tortoise SVN, Jenkins, Bitbucket
  • Reporting Tools: Crystal Report XI Release 2, Oracle Net Suite Reports
  • Defect Management Tools: JIRA, Salesforce, HP Quality Center, HP Portfolio Management, Oracle Net Suite, Azure DevOps
  • OS Platforms: Windows, Linux, Embedded LINUX, UNIX
  • Cloud: MS Azure; External System: SAP Interface and Integration
  • Customer Relations, Verbal and written communication
    Project Management, Client Service, Operations Management
    Business Management, Business Development, Business Administration, Consulting, Negotiation, Financial Planning
  • Documentation Tools: Confluence, SharePoint, NetSuite

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
Spanish
Elementary
French
Elementary
Hindi
Elementary

Timeline

Technical Product Owner & Lead Business Analyst

Synechron
06.2023 - Current

Product Expert Technical Engineer

Finastra
11.2020 - 06.2023

Senior Digital Product Owner

Bond Brand Loyalty
08.2019 - 10.2020

Technical Product Support Analyst II

Allegro Development Corporation
06.2017 - 06.2019

Product Development Analyst

Accenture
05.2015 - 05.2017

Embedded Software Engineer

Schlumberger
08.2013 - 04.2015

Software Engineer

HCL Technologies
05.2011 - 05.2012

Master of Science - Computer Science Engineering

Nanyang Technological University

Bachelor of Science - Computer Science Engineering

Anna University

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Shrivatsan Rangarajan