Shristy Pandey

Dynamic merchandising and operations professional with over four years of experience driving process optimization, cross-functional collaboration, and measurable business results. Adept at aligning workflows with strategic goals, utilizing data to inform decisions, and championing innovation in fast-paced environments. Recognized for leadership, stakeholder engagement, and delivering seamless project execution.

• Nike MVP Award, recognized as the Most Valuable Person (MVP) for both quarterly and yearly performance, highlighting exceptional contributions to operations and merchandising excellence
• Peer Leader Recognition: Guided a portfolio of over 110 international students at University Canada West, providing mentorship in academic, emotional, and logistical challenges, and earning acclaim for leadership and support
• SPOT Award from Myntra, awarded for developing brands in the LUXE portfolio, and increasing the number of exclusive brands on the platform

• Global Merchandise Distribution – Reliance Jio managed the $1.2M global distribution of apparel and home goods, employing B2B engagement strategies such as vendor performance tracking, contract negotiations, and delivery timeline optimization to ensure seamless project execution
• Ripen Business Marketing Plan implemented SEO-driven content strategies and social media advertising campaigns, increasing web traffic by 35%. Used Google Analytics to monitor user behavior and improve lead conversion rates, targeting growth in Tier 2, and Tier 3 markets
• Merchandise Planning & Optimization Framework – Emerging Brand Expansion (Academic Project): Designed an inventory and merchandise planning framework for a new fashion brand, improving workflow efficiency by 20% and reducing stock discrepancies by 30% through data-driven forecasting and SKU performance tracking.

33 Lock Inc.
Dear Hiring Team,

I'm excited to apply for the Customer Success Manager role at 33 Lock Inc. While my background is rooted in merchandising and operations, I’ve spent the last four years doing exactly what this role calls for: delivering seamless post-sales experiences, supporting cross-functional teams, and building customer trust. The difference? I’ve done it in fast-paced retail ecosystems with companies like Nike and Myntra, and I’m ready to bring that same energy, structure, and customer focus to the tech-driven world of smart lock solutions.

At Nike, I currently lead merchandise planning and inventory flow across distribution centers and stores, working cross-functionally with regional teams to ensure product availability aligns with demand. Before that, at Myntra, I managed a portfolio of 40+ brands with a GMV of $85M, growing brand presence, launching products, and driving customer engagement through data-backed strategies. These experiences honed my ability to own projects from onboarding through execution, juggle multiple accounts, and jump in to troubleshoot when something doesn't go as planned.

What excites me most about 33 Lock Inc. is your mix of tech-forward thinking and a customer-first culture. I’m especially drawn to the hands-on nature of the role, working across partners, installations, and manufacturers to ensure customers feel supported from day one. While I haven’t worked directly in hospitality, I’ve led complex rollouts and vendor partnerships, developed customer training materials, and even helped scale internal processes to support growth—all of which directly align with the responsibilities in this role.

You’ll find I’m not just proactive and highly organized, I genuinely enjoy building relationships and turning feedback into action. Whether it’s leading communication between stakeholders or flying out to ensure a deployment goes smoothly, I’m the kind of person who shows up prepared and ready to solve problems.

I’d love the opportunity to bring my customer success mindset and operational experience to your team. Thank you for considering my application. I look forward to the chance to connect.

Warm regards,
Shristy Pandey