Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shristi Raturi

Calgary,Alberta

Summary

With over 10 years of experience in the events and entertainment industry, as well as 5 years in a dotcom company, I have developed a strong foundation in this field. Expertise extends to virtual events, successfully hosting global live virtual events and providing backend support on platforms such as Zoom, Webex, and Microsoft Teams. As a leader of a global team, effectively managed the backend system of ACAMS website. Additionally, Years of experience as a customer service representative, excelling in assisting with event planning and delivery across various types of events. Highly detail-oriented and possessing a strong creative ability to assemble resources for both small and large-scale events. Organizational skills shine as an event staff member, supporting the planning and implementation of events for private and corporate clients. Dedication to providing exceptional experiences contributes to repeat business opportunities.

Overview

12
12
years of professional experience

Work History

Event Assistant

Toronto Kids Fashion Week
03.2024 - 04.2024
  • In charge of dressing rooms
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.


Team Lead II

Virtual Events & Operations
04.2021 - 03.2024
  • Client Handled – ACAMS, Lead Global Team of 20 team members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Defining responsibilities and allocating resources for team members to complete a project effectively, developed comprehensive training programs.
  • Hosted 100 Virtual Events – Live (Webinars, Virtual Classes, symposiums, and Custom Training)
  • Technical support to live virtual events via online platforms.
  • Fetched sales reports globally and sharing the numbers and revenue with global heads.
  • Handled Backend work of the ACAMS website.
  • Assigned the task to the team and scheduling the events and roles.
  • Lined up the speakers for Live Events globally, handling Speakers Honorarium Globally
  • Oversaw the Team member's monthly attendance and leaves, Oversaw the team's performance, and setting the KRA's of the team.
  • Coordinating with marketing, sales, and web teams.
  • Create session or course via Platform (Zoom, Webex and Teams) and Learning Management System, Fetched the attendee, enrolment and Q&A report.
  • Create Surveys via survey Monkey, Analyzing survey results
  • QA of course or webinar in Learning Management System and Website.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Project Coordinator

BookmyShow
11.2016 - 02.2021
  • Project Lead, Ticketing, Client Servicing, Customer Service, take the event live on website.
  • Reconciliation offline and online sales of the event to client and financial team. Maintain the reconciliation of Box Office and Gate Entry Report
  • Controlled corporate clients of BMS for corporate ticketing in Big Events of different fields such as Plays, Sports, and Entertainment. Controlled the Inventory (Ticket/Hardware).
  • Supervising the Volunteers Coordinating with client and Creative team for the approval of creative for the events.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.

SR. Executive

Showcraft Productions Pvt. Ltd
08.2012 - 10.2016
  • Client Servicing, Assisting Sales Team.
  • Maintained an inventory of facility & equipment used. Build good client relationships through Mass Mailing Practice.
  • Supervised Social (weddings, Parties) and Corporate (Conferences, Seminars) Events.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Supervision in Production at the time of events, coordination with client at the time of events.

Marketing Coordinator

IndianJournals.com
11.2011 - 04.2012
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.

Education

MBA in IT Management -

Amity University
09.2022

Bachelor of Science -

Punjab Technical University
09.2011

Skills

  • Microsoft Office
  • Share Point
  • Email Marketing
  • Salesforce
  • Learning Management System
  • Survey Monkey
  • Adobe Acrobat
  • Online Platforms- Zoom, Microsoft Teams, Webex
  • Monday Board Management
  • Appsmrtsheetcom
  • Technical Support-Backend Testing
  • Work Planning Client Service
  • Team Training
  • Team Supervision
  • Overtime Management
  • Cash Handling
  • Customer Servicing
  • Training Management
  • Hosting-Virtual Events
  • Communication Skills
  • Event Setup and Breakdown
  • Strong Organization
  • Marketing knowledge
  • Guest Management
  • Promotional Material Design
  • Food and Beverage Management

Languages

English
Full Professional

Timeline

Event Assistant

Toronto Kids Fashion Week
03.2024 - 04.2024

Team Lead II

Virtual Events & Operations
04.2021 - 03.2024

Project Coordinator

BookmyShow
11.2016 - 02.2021

SR. Executive

Showcraft Productions Pvt. Ltd
08.2012 - 10.2016

Marketing Coordinator

IndianJournals.com
11.2011 - 04.2012

MBA in IT Management -

Amity University

Bachelor of Science -

Punjab Technical University

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Shristi Raturi