Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shrishti Bhattacharya

London

Summary

Offering strong organizational skills and proactive approach to problem-solving, demonstrating willingness to learn and grow in new environment. Brings solid understanding of process optimization and data management, capable of quickly adapting to new systems and procedures. Ready to use and develop analytical and communication skills in this technical support role.

Overview

2
2
years of professional experience

Work History

Process Assistant

Amazon Fulfillment Centre
03.2024 - Current
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

Customer Service Representative

Walmart
02.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


Education

Graduate Certificate - Finance And Banking

Fanshawe College of Applied Arts And Technology
London, None
08-2023

MBA - Information And Communication Technology

IMS Unison University
Dehradun
09-2022

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Languages

English
Professional Working

Timeline

Process Assistant

Amazon Fulfillment Centre
03.2024 - Current

Customer Service Representative

Walmart
02.2023 - 02.2024

Graduate Certificate - Finance And Banking

Fanshawe College of Applied Arts And Technology

MBA - Information And Communication Technology

IMS Unison University

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Shrishti Bhattacharya