Shrine Lovett
Edmonton,Alberta
Summary
Seasoned Senior Engineering Manager with rich background in leading engineering teams and overseeing complex projects. Known for strong leadership skills, innovative problem-solving abilities and deep understanding of engineering principles. Have consistently driven product development processes to successful completion, fostering improved productivity and efficiency within teams. Possess excellent interpersonal communication skills, capable of forging powerful relationships with stakeholders at all levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Engineering Manager
Persistent
03.2021 - Current
- Front facing client in understanding their business needs and building roadmap for business resiliency
- Working from Client Location since Dec-2021
- Leading 4 projects simultaneously with 20+ engineers
- Technical leadership to deliver software solutions that exceed customer expectations
- Lead and culture of innovation and support full enterprise scale product development life cycle
- Coach and develop individual contributors and manager, foster high-performing engineering culture
- Own the product quality, scalability, security and performance of apps/products, systems and integrations
- Developed automation strategy, roadmaps, plans, discovery approach to operationalize implementation of automation program
- Capturing the metrics from the known combination of banking-related JIRA projects along with creating Playbooks
- Lead DevOps team for Implementation of AI Bots for customer service
- Assisted in identifying and implementing various business and ops automations
- Enterprise monitoring apps to monitor applications, infrastructure, batch jobs and DBs which has capability of reading logs and triggering alerts, mails, Call/SMS, predictions, anomaly detection and automation
- Automated ticket resolution integrating with ITSM tools SNOW/Remedy/Solman and client end systems
- Automation of repetitive process by RPA implementation
- Continuous Integration and Continuous Deployment using DevOps framework to facilitate speed to market
- Pivotal in expanding the profitability by improving business outcomes across industry groups through digital transformation and AI infused automation and publishing success stories to Leadership
- FPOC for client Orals, sales & solutioning, leadership team and to many other stakeholders
Project Manager
Persistent
01.2020 - 01.2021
- Worked with more than 100+ top financial Institutions across the regions for critical outages and issues and certificate configuration implementations Managed team of 50+ size
- As a global lead responsible for application development and maintenance
- Managed multi skills teams including legacy
- Coordinated execution of change/customization across dependent/deliverable teams
- Responsible for overall program management with focus on quality, cost optimization, improved margins and client satisfaction
- Focal point for executives, managers, analysts, account team members, and customers who require pro-active communications during problem & Incident management or other critical account issues
Senior. Product Analyst
Wells Fargo
01.2018 - 01.2019
- Engineering team on automating infrastructure patching across applications
- Review project deliverables and ensure timely delivery and adherence to standards defined by the organization
- Create/review & publish Monthly Metrics / Health Reports to Leadership
- Another notable achievement was performance tuning of patching applications, this has improved customer experience
- Managed toughest client application lead brining confidence on offshore
- Improved client satisfaction survey from low to maximum this has helped to increase customer satisfaction in organization
Senior. Product Analyst
Dell-EMC
01.2013 - 01.2018
- Collaborated with teams for Onboarding Enterprise product by configuring clusters across 500+ fortune data center and assisted with data operations
- Developed and implemented Software release Management strategies for various application according to agile process
- Deployed to partner location as Team Lead for Technical Enablement, customer support quality and CSAT’s
- Creating high level design document
- Project planning, Design, coding, testing and deploy
Education
Computer Science Engineering
Chhattisgarh Swami Vivekanand Technical University
India06-2012
Skills
- Program/Project Management
- Product Lifecycle Management
- Agile frameworks
- Data Analytics
- Project Oversight
- Software Development Lifecycle
- Technical leadership
- Incident Management
- Process reviews
- Cross-functional team management
- Technical Support
- Customer service expertise
- Information Security
- AWS
- Splunk
- Jira
- RESTful services
- MS Office
Certification
- Project Management Professional (PMP)
- Agile Certified Scrum Master
- ITIL V3 Foundation
- Splunk Admin
- Salesforce Platform App Builder (SP 16)
- CCNA (200-120 - Routing and Switching)
- VCP (VMware vSphere: Install, Configure, Manage [V5.5])
Accomplishments
- Top Talent for 3 consecutive years
- Received multiple MVP Awards as exceptional team player, backlog
- Received Silver Award for best performer of the year
- Former member of Women Leadership Forum (WLF) – Forum website creation, charter establishment
Languages
English
Full Professional
Timeline
Sr Engineering Manager
Persistent
03.2021 - Current
Project Manager
Persistent
01.2020 - 01.2021
Senior. Product Analyst
Wells Fargo
01.2018 - 01.2019
Senior. Product Analyst
Dell-EMC
01.2013 - 01.2018
Computer Science Engineering
Chhattisgarh Swami Vivekanand Technical University
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