Shrinath Bhavsar
Scarborough,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Icici Bank Canada
01.2023 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Bank Of Baroda
07.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Project Management
Lambton College of Applied Arts And Technology
Sarnia, ON09.2023
Bachelor of Science - Civil Engineering
L.J.I.E.T.
India06.2021
Skills
- Complaint Resolution
- Decision Making
- Conflict Resolution
- Account Management
- Customer Retention
- Time Management
Languages
English
Full Professional
Timeline
Customer Service Specialist
Icici Bank Canada
01.2023 - 08.2023
Customer Service Representative
Bank Of Baroda
07.2020 - 09.2021
Bachelor of Science - Project Management
Lambton College of Applied Arts And Technology
Bachelor of Science - Civil Engineering
L.J.I.E.T.
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