SHRIL DANKHRA
Surrey,BC
Summary
Seeking an opportunity at a company, that will allow me to learn the process and business growth in the corporate world as well as enable me to contribute to the growth and development of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Honda
02.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Provided customers with detailed information of the cars.
- Did at least 100 after delivery calls every month to make sure customers are doing good with the car and took lots of surveys.
Assistant Manager
Universe And Konica Financial Services Ltd.
08.2022 - 02.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Contact Center Representative
TD Canada Trust
04.2022 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Personal Banker
HSBC Bank Canada
08.2021 - 04.2022
- 2022 Quarterly Lion Award for Customer Service.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Customer Service
London Drugs
10.2020 - 06.2021
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Crew Trainer
Mcdonalds
06.2019 - 08.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Crew Member
Pizza Hut
01.2019 - 06.2019
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
Administrative Assistant
L.P.Savani
11.2017 - 11.2018
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created PowerPoint presentations for business development purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
BBA - Accounting
Yorkville University
New Westminster, BC09.2021
Skills
- Customer assistance Product and Service Sales Retail Merchandising
- Time management skills
- Written and verbal communication Excellent customer service skills
- Problem-solving abilities
- Financial product expertise
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and Punctuality
- Patience and Tolerance
Certification
LLQP
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Elementary
Timeline
Delivery Specialist
Honda
02.2024 - Current
Assistant Manager
Universe And Konica Financial Services Ltd.
08.2022 - 02.2024
Contact Center Representative
TD Canada Trust
04.2022 - 08.2022
Personal Banker
HSBC Bank Canada
08.2021 - 04.2022
Customer Service
London Drugs
10.2020 - 06.2021
Crew Trainer
Mcdonalds
06.2019 - 08.2020
Crew Member
Pizza Hut
01.2019 - 06.2019
Administrative Assistant
L.P.Savani
11.2017 - 11.2018
BBA - Accounting
Yorkville University
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