Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHRIL DANKHRA

Surrey,BC

Summary

Seeking an opportunity at a company, that will allow me to learn the process and business growth in the corporate world as well as enable me to contribute to the growth and development of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Universe And Konica Financial Services Ltd.
08.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Contact Center Representative

TD Canada Trust
04.2022 - 08.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Personal Banker

HSBC Bank Canada
08.2021 - 04.2022
  • 2022 Quarterly Lion Award for Customer Service.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Created strategic financial solutions to suit individualized client needs.

Customer Service

London Drugs
10.2020 - 06.2021
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Crew Trainer

Mcdonalds
06.2019 - 08.2020
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.

Crew Member

Pizza Hut
01.2019 - 06.2019
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.

Administrative Assistant

L.P.Savani
11.2017 - 11.2018
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Created PowerPoint presentations for business development purposes.

Education

BBA - Accounting

Yorkville University
New Westminster, BC
09.2021

Skills

  • Customer assistance Product and Service Sales Retail Merchandising
  • Time management skills
  • Written and verbal communication Excellent customer service skills
  • Problem-solving abilities
  • Financial product expertise

Certification

LLQP

Timeline

Assistant Manager

Universe And Konica Financial Services Ltd.
08.2022 - Current

Contact Center Representative

TD Canada Trust
04.2022 - 08.2022

Personal Banker

HSBC Bank Canada
08.2021 - 04.2022

Customer Service

London Drugs
10.2020 - 06.2021

Crew Trainer

Mcdonalds
06.2019 - 08.2020

Crew Member

Pizza Hut
01.2019 - 06.2019

Administrative Assistant

L.P.Savani
11.2017 - 11.2018

BBA - Accounting

Yorkville University

LLQP

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SHRIL DANKHRA