Seeking an opportunity at a company, that will allow me to learn the process and business growth in the corporate world as well as enable me to contribute to the growth and development of the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Universe And Konica Financial Services Ltd.
08.2022 - Current
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Contact Center Representative
TD Canada Trust
04.2022 - 08.2022
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Personal Banker
HSBC Bank Canada
08.2021 - 04.2022
2022 Quarterly Lion Award for Customer Service.
Expanded customer relationships by maintaining regular follow-up processes and rapport.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Created strategic financial solutions to suit individualized client needs.
Customer Service
London Drugs
10.2020 - 06.2021
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Crew Trainer
Mcdonalds
06.2019 - 08.2020
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Set positive example for team members by providing high-quality, efficient service.
Taught new team members correct procedures for all areas of operations.
Crew Member
Pizza Hut
01.2019 - 06.2019
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
Administrative Assistant
L.P.Savani
11.2017 - 11.2018
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Created PowerPoint presentations for business development purposes.
Education
BBA - Accounting
Yorkville University
New Westminster, BC
09.2021
Skills
Customer assistance Product and Service Sales Retail Merchandising
Time management skills
Written and verbal communication Excellent customer service skills