Shridhar Kumar

• Helped Organization expand into Real canadian super store owned by Loblaws.
• Handle and maintain multiple store inside super store.
• Help company increase their revenue in this new venture with Lowlaw's Cooperation by finding new ways to increase customer traction.
• Consistently exceeding, targets of monthly goals by getting sales of 250k-300k per month or more and also upselling with that.
• Consistently performed to be part of the All Star team maintained by the company.
• Avergae project size is 25k-75k, Can go up to 150k
• Sales Cycle Can be as small as day to over an year
• Work directly with pre-construction house developers, Contracting companies, Interior designers, renovators and many more.
• 1 of the Top 5 Account Executive in the organiztion.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Met and exceeded service level goals to achieve standards and expectations.
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
• Managed sales cycle to maintain solid customer base.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered questions about store policies and addressed customer concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Working for President's choice financial credit cards and debit cards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Referred complex issues relating to online order system or technology to help desk for further evaluation. •
• Using multiple systems and software. Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
• Communicated with customers to identify needs and expectations.

● Filling out Immigration forms

● Dealing with clients on day to day basis

● Tracking progress of files

Collaborated with individuals and families to evaluate applications

and determine eligibility for resettlement transitions.

● Consulted with foreign nationals on non-immigrant and immigrant

visas and resolved routine and non-routine questions.

● Maintained public access files to facilitate compliance, documentation

and execution of immigration policies and procedures.

● Explained available courses of action and possible repercussions of cases to clients.

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.