Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shridevi Basantani

Etobicoke,Ontario

Summary

Results-driven administrative and operations leader with over 19 years of experience in office administration, IT customer service, procurement, and project management. Proven track record in effectively managing both unionized and non-unionized teams, streamlining processes, and enhancing operational efficiency. Skilled in overseeing clerical support services, implementing administrative systems, and achieving budgetary and operational goals in a fast-paced environment. Exceptional communication skills and problem-solving abilities, demonstrated through successful project management, delivery of business solutions, and effective collaboration with internal and external stakeholders.

Overview

22
22
years of professional experience

Work History

Acting Manager, Office Services

Toronto Transit Commission (TTC)
02.2023 - Current
  • Lead a team of administrative support staff ensuring alignment with TTC’s operational goals and maintaining positive labor relations
  • Oversee day-to-day clerical functions for multiple departments, including Bus, Streetcar, Subway, Wheel-Trans, LRT Operations, and Stations
  • Supervise the scheduling and workforce management processes, ensuring clerical productivity targets are met
  • Develop, document, and implement administrative procedures and systems improvements to optimize clerical support across departments
  • Assist in the preparation of operating and capital budget submissions, ensuring alignment with departmental goals and cost controls
  • Plan, direct, and complete various projects and initiatives, managing schedules, resources, and budgets to achieve project milestones
  • Liaise with staff, departments, and external organizations to ensure smooth communication and resolve issues related to assigned clerical tasks
  • Manage recruitment, onboarding, and performance management for clerical staff, ensuring a collaborative and productive work environment

Systems Analyst and Administrator

Toronto Transit Commission (TTC)
10.2019 - Current
  • Led and trained staff to ensure high performance and teamwork.
  • Managed workflows, tracked performance, and implemented action plans for improvements.
  • Contributed to system upgrades and new developments, recommending solutions to enhance operations.
  • Ensured data security and managed IT incidents, asset installations, and access approvals.
  • Analyzed data for reports and improved procurement processes.
  • Developed dashboards, identified inefficiencies, and drove continuous improvement.
  • Optimized systems and processes to improve efficiency and service delivery.
  • Identified automation opportunities to streamline workflows.
  • Led change management and supported system updates.
  • Managed employee records, role changes, and audits in Time Machine and SuccessFactors (SAP).
  • Maintained public websites (MERX, Bonfire, PCM intranet) and provided support to stakeholders.
  • Managed office supplies, inventory, and coordinated ad-hoc purchases within budget.

Procurement Support Assistant – Project Procurement

Toronto Transit Commission (TTC)
01.2018 - 01.2019
  • Coordinated with on-site and off-site staff for the distribution of internal and external correspondences, including letters, memos, document reviews, purchase orders, and post-award activities
  • Proposed and monitored changes, providing accurate reports on the impact of changes in a timely manner
  • Coordinated with the Audit department for various ad-hoc requirements, including reports, files, and storage box recalls
  • Prepared KPI reports, charge-back costs, payroll records, and detailed monthly status reports
  • Initiated corrections for deficiencies and highlighted findings with stakeholders and management
  • Managed departmental requirements by entering data into Focus, Time Machine, CMS, IFS, MERX, and SharePoint
  • Posted tender documents on the public website (MERX), including Q&A, addendums, amendments, and bid results, while also maintaining and improving the intranet website for stakeholder support

Administrative Assistant – Materials Management

Toronto Transit Commission (TTC)
01.2017 - 01.2018
  • Assisted the Department Head with calendar management, scheduling meetings and conference calls, preparing charts and presentations, and handling various correspondence and activities
  • Prepared weekly, monthly, quarterly, and yearly reports and maintained records for future audits
  • Coordinated interviews for internal and external candidates, liaised with HR, processed step increases, and maintained up-to-date employee records, including fitness-to-duty and safety records
  • Coordinated with contractors for scrap metal bin removal and exchange across all sites
  • Managed the removal of decommissioned buses, streetcars, and surplus office furniture, processed sales receipts, and reconciled figures in IFS

Administrative Consultant

M S Consultants
01.2015 - 01.2017
  • Provided strategic consulting on administrative processes, procedures, and organizational improvements
  • Managed complex client relationships and ensured the delivery of high-quality services within deadlines
  • Oversaw document management, project timelines, and resource allocation to optimize workflow for clients

Assistant General Manager

IDEA Cellular Ltd
01.2014 - 01.2015
  • Led a team of professionals to ensure efficient operations and customer service delivery
  • Coordinated inter-departmental communication and collaborated on key project initiatives to enhance organizational growth
  • Oversaw departmental budgets, resource allocation, and personnel management

Senior Manager

Vodafone Shared Services Limited
01.2010 - 01.2014
  • Managed a team focused on optimizing operational processes and ensuring service delivery
  • Developed and implemented strategies to improve department performance and customer satisfaction
  • Played a key role in the development of employee training programs and operational systems

Manager

ICICI Prudential Life Insurance Company
01.2008 - 01.2010
  • Managed a team and coordinated activities to support business goals and deliver operational efficiency
  • Led various projects to streamline processes and improve performance metrics within the team

Assistant Manager

AVIVA Life Insurance Company Limited
01.2003 - 01.2008
  • Provided administrative support in managing daily operations, documentation, and scheduling
  • Coordinated with internal and external stakeholders to maintain smooth and efficient business operations

Education

Bachelor of Commerce -

Maharaja Sayaji Rao University
India

Certificate in Lean Six Sigma Green Belt -

Breakthrough Management Group International

Skills

  • Team Leadership
  • Clerical Services Management
  • Process Improvement
  • Project Management
  • Budget and Resource Management
  • Communication and Stakeholder Engagement
  • HR and Employee Management
  • Systems Proficiency
  • Strategic planning
  • Performance evaluation

Timeline

Acting Manager, Office Services

Toronto Transit Commission (TTC)
02.2023 - Current

Systems Analyst and Administrator

Toronto Transit Commission (TTC)
10.2019 - Current

Procurement Support Assistant – Project Procurement

Toronto Transit Commission (TTC)
01.2018 - 01.2019

Administrative Assistant – Materials Management

Toronto Transit Commission (TTC)
01.2017 - 01.2018

Administrative Consultant

M S Consultants
01.2015 - 01.2017

Assistant General Manager

IDEA Cellular Ltd
01.2014 - 01.2015

Senior Manager

Vodafone Shared Services Limited
01.2010 - 01.2014

Manager

ICICI Prudential Life Insurance Company
01.2008 - 01.2010

Assistant Manager

AVIVA Life Insurance Company Limited
01.2003 - 01.2008

Bachelor of Commerce -

Maharaja Sayaji Rao University

Certificate in Lean Six Sigma Green Belt -

Breakthrough Management Group International

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Shridevi Basantani