Shrey Sandip Modi
Surrey,BC
Summary
Operations management professional with 5+ years of experience driving process improvement, exceeding sales and budget goals, leading high-performance teams, and enhancing customer service through strategic management and data analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager/ Warehouse Manager
Just Eat Takeaway.com
Surrey, British Columbia
06.2023 - Current
- Effectively adjusted to changing market conditions, customer needs, and staff well-being by properly budgeting and utilizing financial reports and economic trend data. Achieved a 20% reduction in expenses to enhance FY23-24 profitability.
- Led Asset protection evaluations and food safety reviews for increased sales, security, finances, HR, and record keeping. Recognized as Q1 FY24-25's 'Store Manager of the Quarter' for outstanding leadership.
- Coordinated with team members to direct prioritization of vendors to meet company-directed initiatives for improved retail conditions. Developed policies for inventory management to maximize the effectiveness of strategic partnerships that reduced supply chain expenses by 18%.
- Celebrate successes, encourage participation and progress careers. Coach talented teammates to boost confidence. This method earned one of my Assistant Managers two FY23-24 'ASM of the Quarter' honors and a Store Manager position.
- Earned the 'Most Engaged Store of the Quarter' award in Q4 of FY23-24 due to consistent and effective performance management techniques with employees.
- Implemented customer feedback data to proactively address and resolve customer needs, concerns, and issues, resulting in the district's highest new and recurring customer count.
Lead Assistant Manager (Operations & Compliance)
Walmart Canada
Edmonton, AB
05.2022 - 06.2023
- Safety audits for asset protection, food safety, health, hygiene, workforce management, and legal compliance were nearly 100% successful due to high expectations, good communication, and follow-up.
- Achieved consistent adherence to monthly wage budget goals through tactical scheduling, leading to a 5-7% reduction in operating expenses.
- Promoted safe lifting and product handling, lowering employee injuries by 10% and customer accident claims by 80%, optimizing the store's financial performance.
- Reduced shrinkage by CAD 750,000 for FY 22-23 via periodic inventory checks, checklists, reporting, and vendor invoice and claims validation.
- Improved employee burnout and overtime compensation by streamlining the recruiting process per corporate and local rules, and delivering interview results within 48 hours.
Assistant Manager (E-commerce/Customer Experience)
Walmart Canada
Edmonton, AB
07.2020 - 05.2022
- Improved operating procedures to meet consumer expectations, producing a friendly, efficient, and clean environment that boosted the store's market reputation and helped meet annual KPIs.
- Reduced wait times for customers and delivery partners to less than 1.5 minutes, and maintained 96.5% on-shelf product availability (OSCA), and 99.5% on-time pick rate with the help of careful scheduling, appropriate personnel, and enhanced data analysis.
- Increased involvement between our associates and customers helped us raise the Net Promoter Score (NPS) to an outstanding 125% for Q2 21-22.
- Implemented effective inventory management tactics, consistently improved pick completeness, and provided exceptional customer service, resulting in a 15% increase in online basket size, FY 21-22.
- Efficiently oversaw an 'E-commerce growth' project by introducing SFS (Ship from store) and extending the company's reach to rural customers in Alberta, Canada.
Assistant Manager (Food/Consumables/Fresh)
Walmart Canada
Saskatoon, SK
01.2020 - 08.2020
- Successfully implemented seasonal playbooks and aligned cross-merchandising initiatives, leading to a 12% increase in foot traffic and a substantial improvement in consumer basket size.
- Streamlined store processes to reduce fresh food waste by 4.5% for FY 20-21 and optimized food bank donations with local food banks, saving food from landfills.
- Participated proactively in coordinating weekly manager meetings for Fresh Food departments with the District Manager. Outlined specific goals and provided concrete strategies to raise quality across the board.
- A new revenue stream, 2.5% per year, was created through the management of ethnic cuisine categories, both in-store and online. Coordinated integration efforts with external vendors, corporate finance, and the supply chain.
Assistant Manager (Fulfillment and Fashion)
Walmart Canada
Saskatoon, SK
08.2019 - 01.2020
- Maximized store efficiency by implementing Warehouse Management Software (WMS), effectively eliminating bottlenecks and significantly improving freight levels, resulting in an impressive 95% item availability rate.
- Implemented several safety standards to decrease mistakes in invoicing and receiving processes, significantly reducing the risk of high-value product loss and permitting a shrink reduction of up to CAD 50,000 in Q4 FY 20-21.
- Reduced paper shrink by nearly 10% using frequent cycle counts to improve variation between physical and perpetual inventories. Adopted regular backroom checks to promote cleanliness and safety.
Assistant Manager (Front End)
Walmart Canada
Saskatoon, Saskatchewan
02.2019 - 08.2019
- Assisted in launching self-service terminals in Saskatchewan, slashing wait times to below 2 minutes through team member skill diversification.
- Increased store sales by creating a lucrative impulse buy category revenue stream near the cash registers, generating an additional CAD 250,000 for FY 19-20.
- Consistently exceeded quarterly sales targets for the company's flagship credit card through effective motivation and recognition of team members.
- Daily documentation and cash register inspections to detect and prevent counterfeit currencies, discount cards, credit cards, and gift card fraud showed excellent attention to detail.
Education
Master of Engineering - Mechanical
University of Saskatchewan
Saskatoon, SK01-2019
Bachelor of Engineering - Instrumentation & Control
Gujarat Technological University
Gujarat, India04-2016
Skills
- Warehouse Management
- Inventory Management
- Recruiting and Hiring
- Supply chain Management
- Operations Management
- Team Building and Leadership
- Total Loss and Compliance
- Pricing Strategies
- Sales Trend Analysis
- Database Management
Websites
Certification
- Lean Six Sigma Yellow Belt Certification - Just Eat Takeaway.com
- Warehouse Management System (WMS) Technology Certification – Just Eat Takeaway.com
Accomplishments
- Store Manager of Q1 FY 24-25
- Reduced shrink by CAD 750,000 for FY 22-23
- Increased Net Promoter Score to 125% for FY Q2 FY 21-22
- Generated new revenue stream for FY 20-21
- Reduced fresh food waste by 4.5% through local food bank collaboration for FY 20-21
References
References available upon request.
Timeline
Store Manager/ Warehouse Manager
Just Eat Takeaway.com
06.2023 - Current
Lead Assistant Manager (Operations & Compliance)
Walmart Canada
05.2022 - 06.2023
Assistant Manager (E-commerce/Customer Experience)
Walmart Canada
07.2020 - 05.2022
Assistant Manager (Food/Consumables/Fresh)
Walmart Canada
01.2020 - 08.2020
Assistant Manager (Fulfillment and Fashion)
Walmart Canada
08.2019 - 01.2020
Assistant Manager (Front End)
Walmart Canada
02.2019 - 08.2019
- Lean Six Sigma Yellow Belt Certification - Just Eat Takeaway.com
- Warehouse Management System (WMS) Technology Certification – Just Eat Takeaway.com
Master of Engineering - Mechanical
University of Saskatchewan
Bachelor of Engineering - Instrumentation & Control
Gujarat Technological University
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