Shreyas Parakkal
Student
Toronto,ON
Summary
Dynamic Financial Planning postgraduate student at Humber College (Dean’s List) with a strong foundation in hospitality and customer service. Proven ability to manage client relations, swiftly resolve issues, and deliver exceptional service in high-pressure environments. Proficient in financial planning principles and MS Office Suite, complemented by strong team leadership skills. Eager to leverage a personable approach and adaptability in a grocery store setting, committed to mastering new systems and enhancing communication and organizational capabilities in a Cashier role.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Hortons
01.2025 - 07.2025
- Aided client complaints and effectively solved their problem for swift response, improving customer experience.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Prepared coffee, wraps and sandwiches while following food safety guidelines.
- Ensured inventory was stored and received and working area was always stocked
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Cashier/ Floor executive
Lulu Hypermarket
01.2024 - 10.2024
- Efficiently assisted customers with their purchasing process.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Restocked shelves when stock was running low or at the start of the week.
- Trained new hires to process purchases effectively.
- Helped customers with their requests.
Intern
ITC Hotels Coimbatore
12.2021 - 04.2022
- Aided client complaints and effectively solved their problem for swift response, improving customer experience.
- Exhibited excellent communication skills with guests during front desk and concierge desk positions as well as when working as a waiter.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Worked in the prep kitchen as well as a line chef in a 5-star hotel.
- Facilitated training of new interns and staff in the front office desk and the food and beverage department.
- Innovated new cutlery turnover system to drastically reduce work during closing
- Registered 2000 guests in the ITC Hotel membership plan.
Education
Graduate Certificate - Financial Planning
Humber College International Graduate School
12-2025
Bachelor's in Hospitality - Hospitality
Indian Institute of Hotel Management
India05-2023
Skills
- Problem-solving
- Leadership skills
- Interpersonal skills
- Analytical knowledge
- Adaptability,
- Time management
- Guest service operations
- Customer relationship management
- Decision making
- Skilled with Microsoft Word, Excel and Powerpoint
- Customer service
- Teamwork and collaboration
ADDITIONAL INFORMATION
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Team Member
Tim Hortons
01.2025 - 07.2025
Cashier/ Floor executive
Lulu Hypermarket
01.2024 - 10.2024
Intern
ITC Hotels Coimbatore
12.2021 - 04.2022
Graduate Certificate - Financial Planning
Humber College International Graduate School
Bachelor's in Hospitality - Hospitality
Indian Institute of Hotel Management
AVAILABILITY
Available for part time with flexible schedule throughout the week
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