Shreyas Dhondaley
Brantford
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Data analyst position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Quality Analyst
HealthifyMe
05.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Senior Customer Service Specialist
HealthifyMe
05.2021 - 04.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained and supervised a team of customer service representatives in providing quality service to customers.
- Trained new personnel regarding company operations, policies, and services.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Prepared reports by collecting and analyzing customer information.
Customer Service Specialist
HealthifyMe
10.2019 - 04.2021
- Entered customer data into the system and communicated service concerns with [Type] department.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Proactively address customer concerns in order to prevent escalations and complaints.
Education
Post-Degree Certificate - Global Business Management
Conestoga College
Brantford05.2024
Skills
- Structured Query Language (SQL)
- Excel
- Data analysis
- Data Entry
- Power Bi
Timeline
Quality Analyst
HealthifyMe
05.2022 - Current
Senior Customer Service Specialist
HealthifyMe
05.2021 - 04.2022
Customer Service Specialist
HealthifyMe
10.2019 - 04.2021
Post-Degree Certificate - Global Business Management
Conestoga College
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