SHREYAANSH JAIN
VERNON,CANADA
Summary
Hardworking and adaptable professional with a diverse background across sales, finance, IT, and service industries. With a degree in Information Technology and a strong foundation in tech, I have continued to expand my skill set through ongoing education in financial literacy and the stock market. My cross-industry experience enables me to bring a versatile and solutions-oriented approach to any role. Eager to contribute and grow in any of these sectors through new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunications Sales Representative
Rogers Communications
08.2024 - Current
- Cultivated strong relationships with key decision-makers within target organizations, resulting in increased business opportunities.
- Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
- Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
- Identified new market trends and opportunities, adjusting sales approach accordingly to capitalize on emerging demands.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
Store Manager
OBC Automotive Ltd.
08.2023 - 04.2024
- Supervise and lead a team of automotive technicians, service advisors, and support staff.
- Ensure a high level of customer satisfaction by addressing customer concerns and resolving issues.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handle difficult or escalated customer situations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Order and restock inventory as needed to support the shop's operations.
- Implement inventory control measures to reduce waste and theft.
- Develop and manage the shop's budget.
- Monitor and control expenses to maximize profitability.
- Set pricing for services and parts.
- Ensure that all work performed in the shop meets industry standards and manufacturer specifications.
- Maintain a safe working environment for employees and customers.
- Ensure compliance with all relevant safety regulations and environmental standards.
- Stay up-to-date with industry changes and safety requirements.
Store Supervisor
Shoppers Drug Mart
03.2023 - 07.2023
- I was responsible for supervising and motivating a team of employees, including providing guidance, coaching, and performance feedback.
- Also, to provide a positive work environment and ensure effective teamwork.
- I oversee the day-to-day operations of the store, including opening and closing procedures, cash management, inventory management, and loss prevention.
- I ensured that all operational policies and procedures are followed by the team.
- Maintaining a high standard of customer service is crucial in this business so I trained and guided my team to deliver exceptional customer experiences, address customer inquiries and concerns, and handle customer complaints effectively.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Sales Specialist /Customer Service Team Lead
The Source (Bell) Electronics
09.2021 - 07.2023
- Consistently exceeded monthly and quarterly sales targets, achieving an average of 120% of quota.
- Built and maintained a strong pipeline of potential clients through prospecting, cold calling, and networking efforts.
- Conducted in-depth needs assessments to understand customer requirements and provided tailored product recommendations.
- Led sales presentations and product demonstrations to showcase the value proposition and benefits of the company's offerings.
- Established and nurtured long-term relationships with clients, resulting in repeat business and referrals.
- Collaborated with cross-functional teams including marketing and customer service to ensure seamless customer experience and satisfaction.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
User Support Technician Tier 2
Concentrix
07.2022 - 09.2022
- Provide timely and efficient technical support to customers via email and chat, diagnosing and resolving VR-related hardware, software, and application issues.
- Conduct in-depth troubleshooting to identify the root cause of problems and implement effective solutions, resulting in a 95% resolution rate.
- Collaborate with cross-functional teams, including engineering and product development, to escalate and resolve complex technical issues in a timely manner.
- Create and maintain detailed documentation of technical issues, resolutions, and customer interactions in the CRM system for knowledge sharing and reference.
- Educate customers on the proper use and maintenance of VR products, applications, and software, and provide training when necessary.
- Proactively follow up with customers to ensure that their technical issues are resolved and that they are satisfied with the resolution.
- Participate in product testing and feedback sessions to provide insights for product improvement and bug reporting.
- Skilled and Dedicated professional with over 3 year of experience in maintaining, Troubleshooting and Administering Windows Server, Active Directory and Virtual Ware/VMWare on an Enterprise Level.
- However, also have experience in technical support, solving real life customer issues as well as providing them with a dedicated Solution via hands-on experience in Zendesk.
- As an addition, my soft skills include the ability to understand user perspective and communicate on technical understanding.
- My Technical Experience includes working with Networks, Cloud Computing, Windows Server, and End-User Support.
Cloud Support Engineer
GOOGLE
10.2020 - 12.2020
- Design and implement end-to-end cloud solutions on Google Cloud Platform (GCP) for clients, including infrastructure as code (IaC), data storage and processing, machine learning, networking, and security.
- Collaborate with clients to understand their business needs, technical requirements, and strategic goals, and provide customized GCP solutions that meet their objectives.
- Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks.
- Conduct architectural reviews and assessments of existing cloud environments to identify areas for optimization and improvement, and provide recommendations for optimization, security, and cost savings.
- Develop comprehensive cloud migration strategies and execution plans to transition on-premises workloads to GCP, minimizing downtime and ensuring data integrity.
- Provide technical leadership and mentorship to cross-functional teams, including developers, operations, and security, to ensure successful implementation and operation of GCP solutions.
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
Education
BACHELORS OF COMPUTER INFORMATION SYSTEMS -
UNIVERSITY OF THE FRASER VALLEY
01.2023
Skills
- USER SUPPORT
- CLOUD COMPUTING
- SQL
- ZENDESK
- WINDOWS SERVER
- POWER BI
- AMAZON WEB SERVICES
- KUBERNETES
- CISCO PACKET TRACER
- COMMUNICATION
- LEADERSHIP
- PROBLEM-SOLVING
- NETWORK BUILDING
- TEAM WORK
- Upselling strategies
- Performance tracking
Certification
- Financial statements
- Financial Planning
- AWS Cloud Computing
- Google Cloud
- Search Engine Optimization
- Getting Started with PHP
- My SQL
- International Award for Young People.
- Emergency First Aid
Profile - Name
SHREYAANSH JAIN
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Telecommunications Sales Representative
Rogers Communications
08.2024 - Current
Store Manager
OBC Automotive Ltd.
08.2023 - 04.2024
Store Supervisor
Shoppers Drug Mart
03.2023 - 07.2023
User Support Technician Tier 2
Concentrix
07.2022 - 09.2022
Sales Specialist /Customer Service Team Lead
The Source (Bell) Electronics
09.2021 - 07.2023
Cloud Support Engineer
GOOGLE
10.2020 - 12.2020
BACHELORS OF COMPUTER INFORMATION SYSTEMS -
UNIVERSITY OF THE FRASER VALLEY
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