SHREYAA SHELAJ
London,Canada
Summary
Detail-oriented and compassionate healthcare professional with a Bachelor of Dental Surgery (BDS) and Canadian postgraduate education in Healthcare Administration Management. Hands-on experience in dental chairside assisting, patient intake, appointment scheduling, sterilization, and infection prevention. Strong front-desk, patient communication, and administrative skills developed in fast-paced clinical and customer-focused environments. Actively seeking a Medical Office Assistant (MOA) or Dental Assistant position in Canada.
Overview
4
4
years of professional experience
Work History
Dentist
Dr. Boghani’s Dental Clinic
Ahmedabad, India
07.2022 - 05.2023
- Provided chairside assistance during restorative, preventive, and minor surgical dental procedures
- Prepared treatment rooms, instruments, and materials to ensure efficient clinical workflow
- Followed strict sterilization, autoclaving, and infection prevention (IPAC) protocols
- Collected and documented patient histories, consent forms, and updated clinical records
- Scheduled appointments, managed recalls and follow-ups, and assisted with billing using dental software
- Educated patients on oral hygiene practices, treatment plans, and post-operative care
- Assisted with digital radiography and diagnostic imaging
- Delivered empathetic, patient-centred care to reduce anxiety and enhance patient satisfaction
Customer Service Associate / Cashier
Walmart
London, Canada
02.2024 - Current
- Act as the first point of contact in a high-volume customer service environment
- Process cash, debit, credit, and digital transactions accurately
- Address customer concerns professionally and escalate issues when appropriate
- Demonstrate strong multitasking, communication, and time-management skills
- Maintain confidentiality and comply with organizational policies and procedures
Education
Postgraduate Certificate - Healthcare Administration Management
Fanshawe College
London, ON, Canada04.2025
Bachelor of Dental Surgery -
College of Dental Science and Research Center
Ahmedabad, India01.2022
Skills
- Patient intake and registration
- Appointment scheduling
- EMR & dental software
- Billing & insurance coordination
- Chairside assisting
- Sterilization & infection control
- Digital radiography
- Front-desk reception
- Patient education
- Customer service & teamwork
- Healthcare administration
Timeline
Customer Service Associate / Cashier
Walmart
02.2024 - Current
Dentist
Dr. Boghani’s Dental Clinic
07.2022 - 05.2023
Postgraduate Certificate - Healthcare Administration Management
Fanshawe College
Bachelor of Dental Surgery -
College of Dental Science and Research Center