SHREYA VIHOL
Tilbury,Canada
Summary
A Dynamic leader with a proven track record at Barburrito, enhancing customer satisfaction and maximizing productivity. Skilled in conflict resolution and customer relationship management, I spearheaded successful store openings and significantly improved service standards. Expert in retail operations and team training, my approach consistently delivers exceptional results and fosters strong client relationships.
Overview
4
4
years of professional experience
Work History
Regional Operations Leader
BarBurrito
11.2023 - Current
- Proactively work to positively influence sales and profitability in the region.
- Planned and oversaw new store openings and store audits. Successfully completed 5 new store openings and 3 transfers.
- Took responsibility for training new franchisees and their teams.
- Ensure the standards outlined in the Operations Manual are met consistently.
- Build professional relationships and create buy-ins in their assigned territory.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Multi Unit Manager
BarBurrito
12.2021 - 10.2023
- To train and supervise restaurant staff and guarantee that food safety and health regulations are followed and address customer concerns. Successfully completed grand openings with Barburrito at Strathroy and Komoka locations.
- Ability to help teams attain their full potential and accomplish company goals by demonstrating excellent cooperation skills
- Establishing performance standards and deadlines in accordance with the objectives and goals of the organization
- Decide on rewards and promotions
- Ensuring that workers are aware of their commitments or assigned tasks
- Ensure that all regulations, company rules, and procedures are followed, and where necessary, apply appropriate sanctions
- FIFO Inventory management, food preparation and providing performance reports.
Customer Service Associate
Real Canadian Superstore
05.2020 - 09.2021
- Greeting and interacting with customers
- Operating cash registers and scanners to make it easier for customers to check out
- Payment collection and Id verification for alcohol purchases
- Discounts, tax exemption, and coupon deduction
- Addressing client concerns, maintaining database records, and creating status reports on customer service issues
- Establishing good client connections by responding quickly and professionally to queries and problems
- Handle transactions that include refunds or returns
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Monitored cash drawers of multiple checkout stations and maintained adequate cash supply.
Education
Postgraduate Degree - Project Management
Fanshawe College
London, ON12.2021
Postgraduate Degree - Practical Elements of Mechanical Engineering
Fanshawe College
London, ON12.2020
Bachelor's - Automobile Engineering
LJIET
05.2019
Skills
- Improving Customer Satisfaction
- Communicating with confidence
- Suggestive Selling
- Conflict resolution foundation
- Productivity Maximization
- Product Promotion
- Retail Store Operations
- Returns Processing
- Product and Service Sales
- Employee Recruitment Expertise
- Customer Relationship Management
Timeline
Regional Operations Leader
BarBurrito
11.2023 - Current
Multi Unit Manager
BarBurrito
12.2021 - 10.2023
Customer Service Associate
Real Canadian Superstore
05.2020 - 09.2021
Postgraduate Degree - Practical Elements of Mechanical Engineering
Fanshawe College
Postgraduate Degree - Project Management
Fanshawe College
Bachelor's - Automobile Engineering
LJIET
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