Shreya Thakkar
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nordia Inc.
02.2023 - Current
- Provide personalized service and assistance related to the products and services offered (e.g. sales, billing issues, loyalty and claims).
- Analyze the customer's request and offer an appropriate solution.
- Take charge of the customer's requests and maintain a follow-up, if necessary.
- Target business opportunities in order to promote the products and services offered.
- Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.
Audit Assistant
CA Virendra Chinubhai & Co
08.2021 - 12.2022
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Used accounting software to issue tax returns and prepare consolidated reports.
Accounting Assistant
CA Joshi Shah & Associate
11.2020 - 07.2021
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Used accounting software to prepare weekly and monthly financial reports.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Master of Commerce - Accounting And Finance
Gujarat University
Ahmedabad,India09.2020
Inter Chartered Accountant - Accounting
Institute of Chartered Accountants of India
India05.2019
Bachelor of Commerce - Accounting And Finance
Gujarat University
Ahmedabad,India04.2018
Skills
- Financial Management
- Problem Solving
- leadership
- Teamwork
- MS Office Applications
- Customer Relationship Management
Accomplishments
PR Holder
Certification
- Canadian Investment Fund Course- September 2023
Timeline
Customer Service Representative
Nordia Inc.
02.2023 - Current
Audit Assistant
CA Virendra Chinubhai & Co
08.2021 - 12.2022
Accounting Assistant
CA Joshi Shah & Associate
11.2020 - 07.2021
Master of Commerce - Accounting And Finance
Gujarat University
Inter Chartered Accountant - Accounting
Institute of Chartered Accountants of India
Bachelor of Commerce - Accounting And Finance
Gujarat University
Similar Profiles
Nandini SharmaNandini Sharma
Fraud and Risk Analyst at Nordia Inc.Fraud and Risk Analyst at Nordia Inc.
Gurveer SinghGurveer Singh
Call Center Agent at Nordia Inc.Call Center Agent at Nordia Inc.
Preeti NagarkarPreeti Nagarkar
Customer Service Call Center Representative at Nordia Inc.Customer Service Call Center Representative at Nordia Inc.
LOVENEET GOUTAMLOVENEET GOUTAM
Customer Service Representative at Nordia Inc.Customer Service Representative at Nordia Inc.
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group