Shreya Shah

• Inspect and analyze all jackets/accessories/products submitted through the Warranty program and determine whether they fall under the warranty domain
• Determine best solution for repairs and process each case accordingly
• Working closely with the Production sewing operators, ensure all repairs promised to customers are fully executed and within CG's high-quality standards
• Perform fabric color matching to ensure fabric shades are a close match to original garments and manage the different dye lots and rolls of fabrics and fabric swatch library and communicate any significant variations in shading to QA RM/Development team for bulk feedback
• Inspected finished products for quality and removed lint.
• Pull daily operational reports and ensure every step within the Warranty pipeline is seamlessly executed
• Liaise with marker making department for all necessary pattern pieces needed for repairs
• Support the preparation of Product Insights Report from data to samples
• Provide regular feedback to various departments regarding common repairs and manufacturing defects, product discrepancies, defective raw materials for continuous improvement

• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
• Utilized feedback in guiding hosting of data files to transport data.

• Directed and led employees, supervising activities to drive productivity and efficiency.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Planned and prepared workflow schedules.

Started as an intern with the company, was eventually hired as a brand stylist and promoted to a team lead position.

• Performed, supported and supervised store opening and closing procedures.
• Compiled weekly monetary reports and records for store managers.
• Coordinated floor moves, merchandising and display maintenance for easier access for customers.
• Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
• Managed stock demands, employee & shift schedules.

• Planned projects and purchased equipment and raw materials needed.
• Inspected finished products for quality and removed lint.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.

• Added, updated and removed product from e-commerce systems.
• Conducted market research to understand trends and customer preferences.
• Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
• Completed order information by filling out order forms and handling cash advances and receipts.
• Worked with vendors and showrooms to produce quotes.