Varun Pandya
Regina,SK
Summary
Highly motivated and customer-focused professional with a strong track record in providing exceptional customer service. Possesses excellent communication skills and the ability to handle difficult customer situations effectively. Proven ability to build positive relationships with customers and deliver solutions to their needs. A dedicated team player, committed to maintaining a positive and professional working environment.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Costco
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Coached and mentored junior team members, contributing to their professional growth and development.
Customer Service Executive
Walmart
02.2023 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
SENIOR EXECUTIVE (NEW ZEALAND OPERATIONS)
VODAFONE INDIA SERVICES PVT. LTD.
12.2017 - 02.2023
- Able to take inbound calls, emails and social media requests from customers to answer their inquiries.
- Handing Escalations via Emails and calls and providing resolution within 24 hours.
- Ability to determine when to escalate calls and create service requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- determining customer needs and requirements; researching and exploring solutions; escalating unresolved problems.
- Streamlined operations to maximize business efficiency and profits.
ASSISTANT FACTORY MANAGER
EUREKA ENTERPRISE
08.2011 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
HIGH SCHOOL DIPLOMA -
NEW SAURABH HIGHER SECONDARY SCHOOL
05.2011
Skills
- Customer Complaint Resolution
- Excellent communication skills, both verbal and written
- Ability to work effectively in a fast-paced and dynamic customer service environment
- Proficient in using CRM software and other customer support tools
- Exceptional customer service and interpersonal skills
- Strong attention to detail and ability to multi-task efficiently
- Administrative Support
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
Timeline
Member Service Representative
Costco
09.2023 - Current
Customer Service Executive
Walmart
02.2023 - 09.2023
SENIOR EXECUTIVE (NEW ZEALAND OPERATIONS)
VODAFONE INDIA SERVICES PVT. LTD.
12.2017 - 02.2023
ASSISTANT FACTORY MANAGER
EUREKA ENTERPRISE
08.2011 - 11.2017
HIGH SCHOOL DIPLOMA -
NEW SAURABH HIGHER SECONDARY SCHOOL
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