Shreya Rai
Toronto,ON
Summary
Ambitious and detail-oriented professional with hands-on experience in logistics, digital marketing, public relations, and administrative operations. Adept at coordinating workflows, optimizing procedures, and executing marketing strategies to drive customer engagement and organizational efficiency. Skilled in SEO, content creation, customer service, and inventory management. Fluent in English, Nepali, and Hindi.
Overview
5
5
years of professional experience
Work History
Logistic and Administrative Assistant
Axios Research Inc.
North York, ON
03.2023 - Current
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
- Served as the primary point of contact for facilitating operational and administrative inquiries.
- Managed daily administrative tasks such as answering phone calls, scheduling appointments, and organizing paperwork.
- Created reports and presentations for team updates
- Handled email communication and maintained records
- Streamlined supply chain processes by implementing quality control and inventory procedures.
- Supported daily shipping operations, including order fulfillment and inventory tracking.
- Provided technical support for logistics automation systems.
Surveyor
R.A. Malatest & Associates Ltd.
Toronto, ON
10.2022 - 03.2023
- Conducted phone surveys with diverse audiences following established scripts.
- Built rapport with customers through engaging, personalized conversations.
- Recorded accurate data entries and maintained confidentiality using database systems.
Office Administrator
Hira Bricks
Kathmandu, Bagmati
12.2020 - 12.2021
- Managed filing systems and maintained schedules for management.
- Collected and analyzed customer feedback to enhance marketing strategies.
- Prepared purchase requisitions and coordinated payment requests.
- Facilitated internal communication and handled general administrative tasks.
Customer Service Representative
Samina Bank Ltd.
Kathmandu, Bagmati
02.2021 - 04.2021
- Responded to customer inquiries about banking products and services.
- Assisted customers with account setup, complaints, and service optimization.
- Promoted bank offerings and supported account management operations.
Education
Postgraduate Certificate - Public Relations
York University
Toronto, ON08.2023
Postgraduate Certificate - Digital Marketing
York University
Toronto, ON08.2022
Bachelor of Business Administration - undefined
Tribhuvan University
04.2021
Skills
- Administrative & Operations: Workflow Coordination, Document Generation, Records Management, Calendar Scheduling, Workload Delegation, Customer Service
- Logistics & Supply Chain: Inventory Management, Quality Control, Shipping Operations, Order Fulfillment, Vendor Coordination
- Technical Tools: Microsoft Office Suite, Google Workspace, SAP, Database Systems
- Soft Skills: Organization, Time Management, Problem Solving, Communication, Team Collaboration
Languages
English – Bilingual
Nepali – Native
Hindi – Fluent
Timeline
Logistic and Administrative Assistant
Axios Research Inc.
03.2023 - Current
Surveyor
R.A. Malatest & Associates Ltd.
10.2022 - 03.2023
Customer Service Representative
Samina Bank Ltd.
02.2021 - 04.2021
Office Administrator
Hira Bricks
12.2020 - 12.2021
Postgraduate Certificate - Digital Marketing
York University
Bachelor of Business Administration - undefined
Tribhuvan University
Postgraduate Certificate - Public Relations
York University