Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHREYA PATEL

Hamilton,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Retail Sales Representative

Battery N Gadgets
03.2023 - Current
  • Assist an average of 50 customers per day in finding or selecting items, and providing recommendations.
  • Servicing customers of telecommunication providers, such as Rogers.
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints and provided effective solutions promptly.
  • Collaborated with team members to ensure seamless customer service delivery.
  • Maintained accurate records of customer interactions and transactions.

Customer sales associate

Walmart
05.2022 - 02.2023
  • Assisted customers with the selection of merchandise, and assisted in keeping shelves stocked, organized, and merchandised according to company standards.
  • Maintained knowledge of all store policies and procedures regarding safety, loss prevention, customer service, etc.
  • Followed all company guidelines for selling products, such as proper pricing techniques and product presentation.
  • Answered customer questions about product features, benefits, and prices while maintaining a pleasant demeanor at all times.
  • Assisted customers with product selection and inquiries.

Customer Service Representative

Concentrix Technologies Services Ltd.
01.2022 - 12.2022
  • Documented all transactions and supported interactions using CRM software.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality, while increasing productivity.
  • Collaborated with management to provide training on improved processes, and assist with the creation and maintenance of quality training.
  • Provided regular updates to team leaders on quality metrics.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Resolved customer complaints quickly and professionally.

Customer Service Representative

KOTAK BANK
05.2020 - 12.2021
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints and provided effective solutions promptly.
  • Educated clients on banking products and services available to them.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized banking software to manage accounts and update information efficiently.
  • Informed customers about new products or services available through the bank.
  • Handled cash deposits and withdrawals accurately according to established procedures.

Education

Bachelor of Commerce - Accounting and Finance

Maharaja Sayajirao University
04-2018

Skills

  • Excellent verbal and written communication skills
  • Multitasking abilities
  • Time management
  • Customer service
  • Customer retention strategies
  • Merchandising
  • Strong computer skills in MS Office applications (eg, Word, Excel, and Outlook)
  • Account management

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Professional
Gujarati
Full Professional

Timeline

Retail Sales Representative

Battery N Gadgets
03.2023 - Current

Customer sales associate

Walmart
05.2022 - 02.2023

Customer Service Representative

Concentrix Technologies Services Ltd.
01.2022 - 12.2022

Customer Service Representative

KOTAK BANK
05.2020 - 12.2021

Bachelor of Commerce - Accounting and Finance

Maharaja Sayajirao University

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SHREYA PATEL