Shreya Patel
Summary
Dynamic sales professional with a proven track record at Hudson's Bay, excelling in customer service and relationship building. Leveraged strategic planning and problem-solving skills to boost customer satisfaction and retention by 20%. Adept at cash handling and POS system operation, consistently exceeding sales goals through effective teamwork and communication.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in store manager role.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hudson's Bay
05.2024 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Customer Service Executive
Bandsaw Bank
02.2022 - 03.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Education
MBA - Marketing
GUJARAT TECHNOLOGICAL UNIVERSITY
INDIA 09-2020
BBA - Marketing Management And Research
SARDAR PATEL UNIVERSITY
Gujarat05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- POS system operation
- Meeting deadlines
- Upselling
- Payment processing
- Strategic planning
- Sales development
- Point of sale operation
- Fraud detection
- Upselling and cross selling
- B2B sales and customer service
- Excellent communication skills
- Exceeds sales goals
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Sales Associate
Hudson's Bay
05.2024 - 06.2025
Customer Service Executive
Bandsaw Bank
02.2022 - 03.2023
MBA - Marketing
GUJARAT TECHNOLOGICAL UNIVERSITY
BBA - Marketing Management And Research
SARDAR PATEL UNIVERSITY
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