Shreya Patel
North York,ON
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
North York Winter Tennis Association
North York, Toronto
10.2023 - 04.2024
- Enhanced customer satisfaction with efficient front desk services.
- Streamlined office operations for improved productivity.
- Managed high-volume phone calls, directing inquiries promptly.
- Increased guest retention with a welcoming reception area.
- Supported administrative tasks like filing, data entry, and document preparation.
- Delivered exceptional customer service and resolved issues quickly.
- Scheduled and confirmed appointments accurately, reducing conflicts.
- Maintained accurate visitor logs for security and compliance.
- Created positive first impressions by warmly greeting visitors.
- Handled room deposits, fees, and payments.
- Organized and maintained client information in computer databases.
- Processed transactions efficiently.
Dental Receptionist
RK Dental Clinic & Orthodontic Centre
Gujarat, India
05.2022 - 08.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients and assisting with check-in.
- Maintained a clean and welcoming reception area, contributing to a positive dental visit experience.
- Utilized office management software to expedite appointment scheduling.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, and in-person interactions.
Education
PGD in Food Safety And Quality Assurance Managemen
Lambton College
Toronto, ON09.2025
Bachelor of Science - Microbiology
Maharaja Krushnakumarsinhji Bhavnagar University
India2021
Skills
- Front Office Management
- Administrative Support
- Inventory Control
- Guest Relations
- Customer Service
- Conflict Management
- Booking
- Telephone Etiquette
- Work Prioritization
- File Management
- Microsoft Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Administrative Support, Alison- April 2024
Timeline
Front Desk Receptionist
North York Winter Tennis Association
10.2023 - 04.2024
Dental Receptionist
RK Dental Clinic & Orthodontic Centre
05.2022 - 08.2023
PGD in Food Safety And Quality Assurance Managemen
Lambton College
Bachelor of Science - Microbiology
Maharaja Krushnakumarsinhji Bhavnagar University