Summary
Overview
Work History
Education
Skills
Timeline
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SHREYA PATEL

Etobicoke,ON

Summary

Trustworthy and dedicated with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
05.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.

CUSTOMER SERVICE REPRESENTATIVE

Skip The Dishes
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Server

CLAY OVEN
06.2020 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Teacher Helper

FORT GARY CHILDCARE
09.2019 - 02.2020
  • Responded to student needs and questions promptly.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat and organized.
  • Assisted teachers with supervision and care of group of 4 children.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported planning and preparation for culturally-diverse class sessions.

Education

Advanced Diploma - QA/QC in The Pharmaceutical Industry

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
08.2019

Bachelor of Science - Microbiology

Kadi Sarva Vidhalaya
Gujarat, IN
06.2015

Skills

  • Microsoft Word
  • Credit Card Payment Processing
  • Customer Relations
  • Microsoft Excel
  • Active Listening
  • Staff Training
  • Critical Thinking
  • Customer Relationships
  • Maintaining Quality Assurance Standards
  • Goals and Performance

Timeline

Cashier

Walmart
05.2022 - 01.2023

Server

CLAY OVEN
06.2020 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

Skip The Dishes
01.2020 - Current

Teacher Helper

FORT GARY CHILDCARE
09.2019 - 02.2020

Advanced Diploma - QA/QC in The Pharmaceutical Industry

Red River College of Applied Arts, Science And Technology

Bachelor of Science - Microbiology

Kadi Sarva Vidhalaya

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SHREYA PATEL