Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shreya Panwar

Shreya Panwar

Customer Service Executive
Calgary,Alberta

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Customer Service Executive

Teleperformance
Mohali
10.2019 - 07.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts - Arts

10th Board Of School Education
Uttarakhand
04.2007 - 03.2008

Associate of Science - Physics, Chemistry & Biology

12th Board Of School Education
Uttarakhand
04.2009 - 03.2010

Bachelor of Science - Biotechnology

SBS(PG) Institute Bio Medical Sciences & Research
Uttarakhand
04.2010 - 03.2013

Master of Science - Biochemistry

SBS(PG) Institute Bio Medical Sciences & Research
Uttarakhand
04.2013 - 03.2015

Bachelor of Arts - Spanish Language And Literature

Doon University
Uttarakhand
04.2016 - 03.2019

Skills

    Documentation and notes

undefined

Timeline

Customer Service Executive

Teleperformance
10.2019 - 07.2023

Bachelor of Arts - Spanish Language And Literature

Doon University
04.2016 - 03.2019

Master of Science - Biochemistry

SBS(PG) Institute Bio Medical Sciences & Research
04.2013 - 03.2015

Bachelor of Science - Biotechnology

SBS(PG) Institute Bio Medical Sciences & Research
04.2010 - 03.2013

Associate of Science - Physics, Chemistry & Biology

12th Board Of School Education
04.2009 - 03.2010

Associate of Arts - Arts

10th Board Of School Education
04.2007 - 03.2008
Shreya PanwarCustomer Service Executive