Shreya Kirsali
Brampton,ON
Summary
Hardworking and highly motivated professional with a diverse skill set in social media management, content creation, and customer engagement, eager to leverage knowledge and skills to enhance business performance. Operates effectively both independently and in team settings, adapting seamlessly to various processes while maintaining a strong work ethic. Resourceful and results-driven, with a passion for growth, efficiency, and strengthening brand presence. Skilled in developing creative content, executing social media strategies, and fostering meaningful client relationships to drive engagement and support organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Graphic Designer, Internship
Faucone
- Conceptualized creative designs for print materials, banners, and signs for the marketing industry
- Created digital image files for use in digital and traditional printing methods
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Trainee, Internship
Monte Carlo Fashion Ltd
- Greeted customers and helped with product questions, selections, and purchases
- Developed strong working relationships with trainees, fostering a supportive learning environment
- Interacted with customers under supervision to support operational objectives
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Maximized retail space utilization with efficient planogram execution and regular updates.
- Spearheaded visual merchandising efforts at retail locations, showcasing products effectively while reinforcing the brand identity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Trainee Creative Designer, Internship
Web Ignito
- Learned new materials, processes, and programs quickly
- Attended training courses to build an understanding of processes, techniques, and industry
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills
- Developed strong working relationships with trainees, fostering a supportive learning environment
- Developed creative concepts for advertising campaigns, leading to increased customer engagement
- Translated trends into concepts and solutions relevant to brands, product categories and channels
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Learned new materials, processes, and programs quickly.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Member Service Representative and Personal Trainer
Crunch Brampton North
09.2024 - 03.2025
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Processed member applications, updated accounts, and maintained records.
- Provided guidance on products and services to members and assisted them with various banking transactions.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Developed relationships with members to build loyalty and trust.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Social Media & Engagement Specialist
Variations
03.2025 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Increased sales revenue by developing and executing strategic sales plans.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Education
B.Sc - Fashion and Design
Chandigarh University
06.2024
Class 12 - Humanities
Hopetown Girls School
07.2020
Skills
- Visual merchandising skills
- Clo3D
- Conceptual sketching
- Garment pattern making
- CAD
- Digital photography expertise
- Experience with TukaTech
- Adobe Photoshop
- Coral Draw
- Adobe Illustrator
- Adobe After Effects
- Adobe InDesign
- MS- Excel
- PowerPoint
- Word
Accomplishments
- AIFW- Designed custom garments for high-profile clients, enhancing the brand's reputation for luxury and exclusivity.
- Sketched artistic and fresh designs for consideration.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.
Certification
- The International Youth Soccer Tournament Dana Cup 2016 & 2017
- Tukatech
- The International Award For Young People IAYP Gold Standard
- Asia International Fashion Week- AIFW
Languages
English
Timeline
Social Media & Engagement Specialist
Variations
03.2025 - Current
Member Service Representative and Personal Trainer
Crunch Brampton North
09.2024 - 03.2025
Class 12 - Humanities
Hopetown Girls School
Graphic Designer, Internship
Faucone
Trainee, Internship
Monte Carlo Fashion Ltd
Trainee Creative Designer, Internship
Web Ignito
B.Sc - Fashion and Design
Chandigarh University