SHREYA KALIA

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Led strategic capstone project for Enactus, organizing three "Anti-Racism 101" workshops for Punjabi community abroad
• Utilized project management tools for planning, coordination, and execution of initiatives
• Fostered community engagement and promoted inclusivity through workshops
• Demonstrated effective leadership and strong commitment to social impact.
• Built and evaluated business cases for product offerings
• Monitored project progress, identified risks and took corrective action as needed
• Tracked project and team member performance closely to quickly intervene in mistakes or delays

• Developed predictive analysis model to accurately forecast desired attributes
• Implemented statistical methods to improve accuracy of predictions by 27%, resulting in $500K cost savings through precise customer demand forecasting
• Utilized machine learning techniques to identify data patterns, further enhancing prediction accuracy by 13%
• Enhanced product performance by conducting thorough analysis of engineering designs and providing recommendations for optimization.
• Achieved cost reductions through efficient design modifications and materials selection.

• Completed data analysis for top 5 telecommunication industries using Python, Tableau, and Excel.

• Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.
• Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
• Participated in requirements meetings to understand business needs.
• Used statistical methods to analyze data and generate useful business reports.