Shreya Goswami
Surrey,BC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Cashier Training Manager
Bamiyan Kabob
01.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
IT Project Manager Intern
Race Atlas
09.2023 - 12.2023
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
Cashier Supervisor
Bamiyan Kabob
10.2022 - 12.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Trained newly hired sales team in upselling techniques.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Customer Service Representative
Liquor Control Board Of Ontario
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Bamiyan Kabob
03.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Career Services Advisor
SIEC Education
07.2021 - 12.2021
- Collaborated with faculty, alumni and colleagues to identify internship, externship and employment opportunities for students and recent graduates.
- Attended business functions, trade shows and professional organization meetings for networking and employer development.
- Conducted thorough evaluations of resumes and cover letters to ensure they were well-written and targeted towards desired positions.
- Maintained current knowledge of trends in higher education, labor market conditions, and best practices for successful career advising.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Java Developer Intern
Times Of India
06.2019 - 07.2019
- Attended IT meetings to discuss design and coding ideas with master engineers.
- Improved user experience by designing and implementing intuitive user interfaces for Java applications.
- Integrated multiple data sources and databases into one system.
- Streamlined development process by adopting Agile methodologies, leading to increased productivity within the team.
- Wrote clean code for functional web applications under instruction of master developer.
- Built reusable code and storage libraries.
Education
Post Graduate Diploma - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Toronto, ON12-2022
Bachelor of Computer Applications - Information Technology
Punjab Technical University
Punjab, India04-2020
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management
- Training and mentoring
- Decision-making
- Exceptional interpersonal communication
- Complaint resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Cashier Training Manager
Bamiyan Kabob
01.2024 - 01.2025
IT Project Manager Intern
Race Atlas
09.2023 - 12.2023
Customer Service Representative
Liquor Control Board Of Ontario
06.2023 - 09.2023
Cashier Supervisor
Bamiyan Kabob
10.2022 - 12.2023
Cashier
Bamiyan Kabob
03.2022 - 09.2022
Career Services Advisor
SIEC Education
07.2021 - 12.2021
Java Developer Intern
Times Of India
06.2019 - 07.2019
Post Graduate Diploma - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Bachelor of Computer Applications - Information Technology
Punjab Technical University
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