SHREYA BANERJEE
Instructional Designer
Toronto,ON
Summary
Dynamic and results-driven Learning Experience Designer with 10+ years of proven track record in designing, implementing, and managing effective learning programs supported by advanced technologies and instructional design principles that enhance engagement, improve performance, and drive organizational growth. Exceptional at communication, coordination, and leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager-Instructional Design
DELOITTE TOUCHE & TOHMATSU
06.2022 - 04.2023
- Led the design and development (with a team of 6 reportees) and administrative support of 8 large scale live and close to 50 small scale blended learning programs in collaboration with Subject Matter Experts and program managers for 400+ senior professionals in the organization
- Converted over 150 in-person trainings into virtual and coordinated the course uploads, testing, user management, and tracking
- Managed yearly training plans, including stakeholder expectations, project documentation and tracking, and resource allocation for 1600+ effort hours around an average of 120 learning projects
- Coordinated with external vendors for updating 200 learning hours worth of virtual training courses, ensuring quality and cost effectiveness for a high visibility conference
- Tracking and implementing timely submission of vendor invoices and time reports for service providers
- Designed a series of scenario-based process training eLearnings mixed with videos and podcasts developed via Vyond, Camtasia, and Brainshark that increased adoption by 18%
- Analyzed learning gaps to determine best instructional strategies for developing learning solutions that drove business outcomes for 3 new business streams
- Co-designed and facilitated a Design Thinking workshop for aspiring learning experience designers that resulted in the increase of design-heavy training programs by 20%
- Gathered and visually represented post-training evaluation data to track and interpret learning outcomes
Senior Instructional Designer
DELOITTE TOUCHE & TOHMATSU
09.2021 - 06.2022
- Led a team of 4, coaching them on designing and developing eLearning, videos, virtual experience centres, and post training support materials for over 200 tax professionals across 6 learning programs
- Served as the primary point of contact between the learning design team and its NASBA accreditation counterparts/vendors for CPE learning programs across 7 learning streams, tracking course completions and closing CPE-related gaps on standards and guidelines
- Managed stakeholder expectations for 4 tax streams, blending their vision with evolving industry practices in a fast paced environment
- Introduced and implemented new team processes, standards, and guidelines surrounding Agile principles to improve delivery excellence by 30%
- Spearheaded the design, development, and delivery of the instructional design bootcamp training for new team members, both lateral hires and campus trainees
- Analyzed project pipeline to allocate and manage resources and effort for 80+ learning programs
- Won spot awards and applause awards given by core talent services for continued excellence in learning design and stakeholder managementRegularly updated learning materials for external client projects such as, TD Bank, Novartis, and Amazon
- Designed and developed end-to-end learning solutions (that included eLearnings, virtual trainings, self-paced quizzes, videos, podcasts, and information centres) and marketing collaterals in close collaboration with Subject Matter Experts (SMEs) and coordinated logistics and delivery in collaboration with program managers
- Created design documents, SOPs, project plans/trackers, storyboards, videos, user guides, job aids, and marketing collaterals
- Gathered and represented post-training evaluation data to track and interpret learning outcomes
- Consistently received perfect customer satisfaction (CSAT) and product satisfaction (PSAT) scores
- Reduced organization costs by providing voiceovers for videos and eLearning coursesConducted QA checks for all instructional media to verify instructionally sound content.
- Optimized existing training materials based on user feedback and performance metrics, refining course content for maximum impact.
- Developed thorough design documents and training plans utilizing effective instructional methods.
- Created prototypes and storyboards for [Type] and [Type] courses, reducing course development hours [Number]%.
- Designed custom [Type] courses tailored to client needs by using reality-based scenarios, interactives and simulations.
- Mentored junior instructional designers, providing guidance on industry best practices and professional development opportunities.
- Successfully managed project budgets and timelines, delivering exceptional results within resource constraints.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Ensured alignment between learning objectives and assessment strategies, promoting accurate measurement of desired outcomes.
- Facilitated stakeholder meetings to gather input on training needs, fostering collaborative relationships with clients.
- Managed multiple instructional design projects concurrently, meeting deadlines and exceeding client expectations.
- Evaluated the effectiveness of training programs through analysis of learner feedback and performance data.
- Developed course outlines, documentation and assessment strategies to maintain instructional design direction.
Instructional Designer
DELOITTE TOUCHE & TOHMATSU
03.2018 - 08.2021
- Analyzed and evaluated training needs for 500 tax professionals that resulted in streamlining 7 existing 2 new learning programs
Instructional Designer/Content Writer
ACCENTURE CONSULTING
03.2017 - 12.2017
- Analyzed and decoded complex workflows and CRM software information to create learning modules and technical documentation for SAP users for close to 8 courses
- Reviewed, sanitized, and updated existing learning modules and documentation with latest content for over
- 15 courses
- Created writing standards/guidelines and templates that improved quality of courses by 20%
Instructional Designer/Content Writer
COGNIZANT TECHNOLOGY SOLUTIONS
09.2012 - 02.2017
- Analyzed, created, and edited content, including developing design documents, storyboards, and prototypes
- Developed user adoption training materials including but not limited to Show, Tell, Try modules, User Guides Playbooks, and Job Aids for clients, such as Disney, Gdansk bank, Salesforce, etc.
- Collaborated with SMEs and direct clients to understand training goals and gather requirements
- Worked as the primary instructional designer for a high-visibility user adoption training program for MERCK that involved traveling onsite
- Provided voiceovers for courseware and animated videos to reduce organization costs
- Won Brandon Hall Gold Award for a scenario-based eLearning course on Equal Employment Opportunity (EEO), making it one of the first accessible courses under section 405
- Trained, mentored, and up-skilled new employees that joined the team
- Served as subject matter expert for tool-related troubleshooting
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Planned and monitored implementation of technology-based learning programs.
- Ensured compliance with industry standards such as SCORM or xAPI while creating e-learning modules.
- Implemented content management systems to streamline workflows, ensure version control, and facilitate collaboration among team members.
- Planned executed and analyzed content campaigns with a focus on driving conversions, meeting KPIs, and improving overall ROI.
Editorial Intern
TIMES OF INDIA
03.2012 - 08.2012
- Wrote and edited features and developed story ideas
Freelance Writer
INOVAD
04.2010 - 07.2012
- Wrote and/or edited web articles and product reviews related to health, beauty, and lifestyle
Copy Intern
TCP ADVERTISING
04.2010 - 08.2011
- Created copy for print/web ads and storyboards for video adverts
Education
Master of Arts - English Literature
PRESIDENCY COLLEGE - Kolkata, India
01.2012
Bachelor of Arts - English Literature
LADY BRABOURNE COLLEGE - Kolkata, India
01.2010
Skills
- Instructional Design Tools & Platforms
- Soft Skills & Leadership
- Instructional Models & Techniques
- LMS SABA Communication Excellence
- Adult Learning Theories & Principles
- MS Word, Excel, PowerPoint, Project Planner
- Team Management
- Training Needs Analysis (Task, Audience, Gap)
- Brainshark Stakeholder Management
- ELearnings, Videos, Simulation, Job Aids/User Guides
- Articulate Suite Project Management
- Design Thinking & Documentation
- Adobe Captivate, Camtasia Project Scoping & SOP
- Storyboarding, Prototyping, Assessments
- Zoomforth (microsite) Problem Solving
- Continued Professional Education (CPE)
- Vyond (videos) Market Research
- Curriculum Design & Development
- FLIP (microlearning) Training Delivery/Facilitation
- Writing, Editing & Content Chunking
- Tool Troubleshooting
- Coaching & Performance
Languages
English
Native or Bilingual
Certification
- Design Thinking Training - IIT Bombay, June 2021
Volunteering
Volunteer with Second Harvest, Canada's leading food rescue and distribution organization. Have volunteered in food sorting and packaging, and at their annual truck pull challenge in which corporate companies participate to pull heavy second harvest trucks as a fund raiser
Timeline
Assistant Manager-Instructional Design
DELOITTE TOUCHE & TOHMATSU
06.2022 - 04.2023
Senior Instructional Designer
DELOITTE TOUCHE & TOHMATSU
09.2021 - 06.2022
Instructional Designer
DELOITTE TOUCHE & TOHMATSU
03.2018 - 08.2021
Instructional Designer/Content Writer
ACCENTURE CONSULTING
03.2017 - 12.2017
Instructional Designer/Content Writer
COGNIZANT TECHNOLOGY SOLUTIONS
09.2012 - 02.2017
Editorial Intern
TIMES OF INDIA
03.2012 - 08.2012
Freelance Writer
INOVAD
04.2010 - 07.2012
Copy Intern
TCP ADVERTISING
04.2010 - 08.2011
Master of Arts - English Literature
PRESIDENCY COLLEGE - Kolkata, India
Bachelor of Arts - English Literature
LADY BRABOURNE COLLEGE - Kolkata, India
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