Shreya Atwal
Barrie
Summary
Detail-oriented administrative assistant with excellent interpersonal and customer service skills. Strong planner and problem solver, adept at adapting to change and exceeding expectations. Capable of managing multiple priorities and meeting tight deadlines without compromising quality. Experienced crew member with a proven track record in taking food orders, operating cash registers, and safely handling food while ensuring proper temperatures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Agent
Bill Gosling Outsourcing
05.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Packaging and handling
Cronos
08.2022 - 03.2024
- Company Overview: Committed to building disruptive intellectual property by advancing cannabis research, technology and product development
- With a passion to responsibly elevate the consumer experience, Cronos is building an iconic brand portfolio
- Cronos' diverse international brand portfolio includes Spinach, PEACE NATURALS and Lord Jones
- Committed to building disruptive intellectual property by advancing cannabis research, technology and product development
- With a passion to responsibly elevate the consumer experience, Cronos is building an iconic brand portfolio
- Cronos' diverse international brand portfolio includes Spinach, PEACE NATURALS and Lord Jones
Cook 3
JW Marriott
07.2023 - 08.2023
- Plan and direct food preparation and specialty foods
- Polished in handling direct customer inquiries, and implementing customer service policies
- Inbound and Outbound Calling
Team member
Tim Hortons
06.2022 - 09.2022
- Assisted customers daily, greeting them, answering customers questions, and provide information on procedures or policies
- Resolve customer complaints regarding sales and service
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Stock shelves
- Training new co-workers
Supervisor
Tim Hortons
01.2017 - 01.2021
- Creating team schedules and delegating tasks to ensure proper workflow
- Ensuring team members meet deadlines for key projects and tasks
- Continuously monitoring employee performance and identifying areas of improvement
- Addressing any concerns or issues identified by team member
Cashier
McDonalds
01.2018 - 01.2019
- Assisting with shelf-stocking, clean up, and displays
- Keeping the register area neat and stocked with essential supplies
- Counting money in cash drawers at the beginning of a shift
- Handling rain checks, exchanges, and refunds
Education
Office Administration Executive -
Georgian College
Barrie12.2019
High School -
Sacred Heart Senior Secondary School
Amritsar12.2016
Skills
- Public speaking
- Administrative skills
- Conflict resolution
- Building positive workplace environments
- Customer service
- Critical thinking
- Skip tracing
- Debt negotiation
- Outbound calling
- Collections
- Decision-making
- Proficiency in [software]
Personal Information
Date of Birth: 02/03/98
Hobbies and Interests
- Sewing and making clothes.
- Hosted School Assembly twice.
- Photo and video editing.
- Camping.
- Technology and its advancements with cellphones and software.
- Cricket whether it would be playing or watching.
Community Service
- Animal Shelter volunteer resume items like walking dogs shows compassion and work ethic.
- Student volunteers can be coaches, tutors, or blood drive helpers. All show skills working toward a common goal.
- School volunteer work builds interpersonal and collaboration skills.
- Goodwill volunteer on resume proves retail experience and physical fitness.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Certification
- Poster Development
- Adobe Photoshop
- Card Making
Timeline
Collections Agent
Bill Gosling Outsourcing
05.2024 - Current
Cook 3
JW Marriott
07.2023 - 08.2023
Packaging and handling
Cronos
08.2022 - 03.2024
Team member
Tim Hortons
06.2022 - 09.2022
Cashier
McDonalds
01.2018 - 01.2019
Supervisor
Tim Hortons
01.2017 - 01.2021
Office Administration Executive -
Georgian College
High School -
Sacred Heart Senior Secondary School
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